The Magic PrincessReviews of themagicprincess.com

Response from The Magic PrincessAug 20, 2021

Hi Rene, I'm so glad to hear you have purchased some of our incredible tutus :) However, I am so sorry to hear they had a slight smell to them. I am hoping this smell has since gone after airing them out. If not, I would recommend cleaning them by hand with a damp sponge (as the tutus contain LED lights and a battery) and then again airing them out. If you have any other questions or queries, please don't hesitate to contact us at [email protected]. Thank you, Lily :)

Response from The Magic PrincessSep 3, 2021

Hi Christopher, Thank you for your review. Please accept my sincere apologies for the delay in getting back to you - we have just set up a team to resolve any reviews on this platform. I am so sorry to hear you have experienced some issues with your tutus. This is certainly not up to our usual standards and expectations! I can't seem to find an email from you in our system regarding this issue. Are you able to kindly email us with your name and order number as the subject line so we can provide a solution for you as soon as possible :) Thank you, Lily :)

Response from The Magic PrincessSep 3, 2021

Hi Christine, Thank you for your review. Please accept my sincere apologies for the delay in getting back to you - we have just set up a team to resolve reviews on this platform. I am so sorry to hear some of the wires have come loose on your tutus. This certainly should not happen! I completely share your disappointment with you. I can't seem to find an email from you in our system regarding this issue. Are you able to kindly email us with your name and order number as the subject line so we can provide a solution for you as soon as possible :) Thank you, Lily :)

Response from The Magic PrincessSep 3, 2021

Hi Lilian, Thank you for your review. I am very sorry for the delay in responding to you - we have only just started a Review Team for this platform. Thank you so much for your patience. I am sorry to hear that the tutus were not as big as you had expected. We do have all of the measurements listed on our website, and the age range is just a general guide. The skirt is designed to stretch and fit children between the height of 90cm-135cm, the waist size stretches from 38-70cm/15-27inch, and the length of the tutu is 28cm. If these measurements are not correct and you have received tutus smaller than we advertise, please email us at [email protected] so we can organise a solution for you as soon as possible :) Thank you, Lily :)