Richard S.
No respond to emails
I have sent three email requests for return via their recommended process. NO response. I need an exchange on an accessory that I incorrectly ordered.

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TheMacMerchant.com (themacmerchant.com) has 59 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Richard S.
I have sent three email requests for return via their recommended process. NO response. I need an exchange on an accessory that I incorrectly ordered.
Michael W.
Sent two emails to two different email aliases and never received a response.
Response from TheMacMerchant.comSep 8, 2020
Hey Michael, We are sorry you are having an issue getting in touch with us. We only have one e-mail address for order inquiries and it is [email protected]. We don't see any record of a note from you and would love to help out. Please contact us at [email protected] and we will sort out any issues. Thanks - TheMacMerchant
Michael L.
Still waiting on product
Response from TheMacMerchant.comAug 4, 2020
The buyer is located in Melbourne Australia with our business being located in the United States. With the current Covid crises, shipping times are extended and delivery times impacted beyond our control. We shipped the buyers item the same day they ordered.
Jesus
ORder: 19-05270-60789, 3 weeks waiting and never sent my Macbook. They said that they had to replace the battery, then they ignored all my message so I had to open a claim to get the refund.
Aneha K.
We were given the wrong airpod and have yet to get a response back for correcting the mistake.
Response from TheMacMerchant.comJun 2, 2020
The buyer was contacted within 1 business day of which they purchased the wrong generation Airpod. We offer free returns and gladly offered to take back the Airpod for a refund or exchange with the correct generation