thelumishop.comReviews of thelumishop.com

I clicked on on the add for Lumi from Instagram. I took their clothing quiz and then it asked me.to join for $6.99. I agreed. After paying it asked if I wanted to add other services for an additional charge. I said no. After getting through those prompts it created an appt for me to visit with a stylist. I set my appt and then checked my email. They charge me for all the services I said No to and it will not let me log into my account to cancel. They are not responding to me emails and nowni have to dispute charges with PayPal.

DO NOT BUY FROM THIS COMPANY. They send influencers and pay for followers to attract rave girls to buy from them, but they drop ship from AliExpress and other cheap companies, and mark up the prices for profit. Their customer service is horrible. I have reached out several times to get my order and I’m being ignored. They deleted my review about a product because it didn’t paint them in a good light. Apparently they’ve been doing this for years, so please do not make the same mistake as I did by purchasing from them. You will just be wasting hundreds of dollars.

So reading all the reviews it looks like most people have had the same experience that I did with TheLumiShop. I ordered an outfit for an event with priority shipping. Shipping is supposed to take 5-7 days. The day before the event, they hadn't even created a label to ship it. I emailed them and they said they were "waiting on a part for my outfit". Ok, but they didnt advertise this item as not ready-to-ship. This was COMPLETELY misleading and I would not have ordered from them had I known. I asked them to cancel the order and they refused. They said I could get store credit only. And then they immediately shipped my item after they responded to my email (even though they said they were waiting on a part for my outfit, hmmm) - they didnt honor the "store credit" and shipped the item anyway despite my request to cancel. When I finally did receive the item they sent the wrong size. I emailed them again to let them know that I would be returning the item and they asked what size it was. No return shipping label, nothing. Also, I can confirm (like the other reviews before me) that the actual quality of the outfit was terrible. I ended up with no outfit for my event and this nightmare with their customer support. This is absolutely awful, Ive actually never had an experience like this with any other store.

It says the shipping would take 5-7 days, I ordered on September 18 and it is now October 6. I emailed them after two weeks three separate times before they told me “it was in production and has an estimated 1-2 weeks turnaround” this is false advertising on their website. I didn't even get an answer for how long production would take. This was supposed to be for my Halloween costume which is why I am so frantic about time. I have NEVER written a yelp review but my experience was so horrific I had to share. They have the exact same outfit on Etsy for half the price too.

They sent me the wrong out fit and necklace and when I contacted them they told me “the outfit I order was out of stock so they sent me one that is the same color” and I could ship it back and they would send me the correct outfit in 2-3 weeks (which I already waited 2 weeks for my outfit to be shipped in the first place and they never contacted me telling me it’s out of stock) or give me $20 (which some the necklace they gave me was already $10 cheaper than the one I ordered) it then took them over a week to reply so I opened a dispute and they contacted me saying the would ship me the outfit when I closed the dispute (which you can’t reopen once it’s closed) they then never shipped the item after I closed it. When I left a review explain my experience on the lumi shop website they deleted it TWICE

These crooks make 50 bucks just for you signing up. Didn’t order anything didn’t chat to anyone about any piece of clothing. Please avoid them or maybe they will go out of business soon

SCAM ALERT!! ‼️‼️‼️ If I could give it a zero I would for being dishonest. Beware of their Instagram shop scam. I thought I was paying $.99 for a quiz which is generally free. Put in my credit card and they took immediately $49 from my credit card for the first appointment that I did not request. Even though I have a PhD, they must think I can’t read because they said I did not read all their terms of service probably about 25 pages before I submitted my credit card. Therefore, no money back policy because you should’ve read all of the terms of service before you signed. Well, I guess a PhD isn’t enough education . I will remember this. I will write all the bad reviews I can figure out how to write about Lumi and I will never use their product. What a scam. They should’ve at least given me my money back since I’m not using anything that I have. Reputable companies do that .

This company has been scamming people for years and stealing other small designers designs & ideas in the community. They claim all their stuff is “handmade” and “hand stitched” when it’s absolutely not, it’s all coming from a factory in China. They will sell customers items that they are still waiting on to come in from China under the guise that it’s in stock when it’s not. They don’t care they just want the money. That is why some people get their stuff within the stated shipping time and a lot of people end up waiting weeks if not months. It just depends if you order something that’s actually in stock. If you end up buying something that they don’t actually have on hand they’ll either ignore your emails or send you something you didn’t order. Because again, they don’t care it’s just about $$$. The quality will also be subpar as it’s all from a cheap overseas factory. They are charging handmade prices for Shein quality while also lying about it being handmade which is a scam. They send free stuff to influencers who are popular in the community for promo & buy likes/followers to try to make themselves look legit. All comments about their scamming & stealing get deleted. On top of that, they have been stealing and copying real actual handmade small artists designs for years. They’ve ripped off artists such as Herpony the Label for their butterfly sequin pattern, Cocofields sequin bodysuit, ShopEasyTigers beaded bodysuit, and their fuzzy robe concept / 3D sets are also ripped off from a small Etsy seller. The owner, Lori, simply screenshots designs she sees from actual legitimate artists and sends those photos to the China factory for them to make a knockoff. I’ve had several friends and seen countless people get scammed by this company. After all the people they’ve screwed over and how much they’ve negatively affected the community, I’m shocked they’re still in business. Like I said, all they care about is money they could care less about their customers or the community. No integrity whatsoever. They need to be shut down and go away forever.