thelumishop.comReviews of thelumishop.com

I ordered the black and gold sequin jacket over one month before an event, shipping said it would take seven days. after follow up I found out they did not have any jackets in black They ended up shipping me a random pink and silver jacket that arrived one day after my event, they refused to cancel or refund. DO NOT ORDER They will likely not have your item in stock and they’ll send you something random one month after you order it.

This is a scam company. You won’t receive anything even once you get the app to work. They will refuse to refund. You will not receive goods or services

HORRIBLE CUSTOMER SERVICE. They sent me the wrong face gems AND I was missing pieces from my outfit. Won’t offer refund even though it was their fault… I told them I did not want them to send me the missing piece since my event had already passed… but they went ahead and sent it anyways, so now I have 2 packages I do not want. I had to dispute it with my credit card company and thankfully was given the $$ back. Takes them a week+ to respond unless you threaten to report them to the BBB which I’m about to do. On top of everything, the quality is dollar store at best. I can’t think of 1 good thing about this company. I would avoid at all costs and I’m telling all my friends in the rave scene to also avoid this company. There are much better brands in la to shop from.

i tried to buy from these guys and everything i bought was horribly small china sizing that did not reflect their size chart. i'm usually a size s in us sizes and i kid you not the sizes were still too tiny. the back and forth hassling with their team is beyond me because they do not honor their returns or exchanges well. They will try to skim whatever money they can on top of requiring you to pay for your own shipping to get those returns or exchanges (potentially not guaranteed either). BEWARE. doesn't even stretch and the item kept flaking and the sequins kept falling off. I just gave it away bc wth. huge waste

This company is absolutely awful and a scam. I paid for expedited shipping and only when I threatened to report them to the BBB did they finally email me back. My item still hasn’t shipped I had to filed a dispute with my bank because they scammed me. POS company and the people their running it. DONT make my mistake and place your money into this company you’ll never see your product!

I ordered a 6 piece set to wear for a festival and ordered expedited shipping to make sure it would arrive on time. When it came in the mail a week before, it was missing items that complete the outfit set. I emailed them immediately in hopes of getting these items to wear on time, and they still have not responded (it’s been 4 business days so far, but from reading other reviews I suspect it will take even longer to hear from them). For how expensive the outfits are, I was expecting better service from LUMI shop, or better quality items. The outfit I received was made of thin and cheap material, and ran incredibly small. After I read their exchange/return policy which is also pretty crappy, I realized I likely wouldn’t be refunded or that it would ultimately cost more for my refund or exchange than it would to just ask for them to send the missing items. At this point, I can only hope that they will send me the items I paid for, or I will have to dispute the charge with my banking system. I would not recommend this brand to anyone.

They take weeks to ship your order. I won’t have my festival outfits on time. They keep extending the date they will ship them each week, and lie about when they will receive them and how long it will take to ship. They even wanted me to change my address to get them shipped to Las Vegas when I live in Texas. Total scam website. I do not recommend.

The advertisements are misleading, the “stylist” session looks like randomly generated outfits out of a magazine, the outfits provided do not fit the survey I submitted or results I was seeking. I spent money to only be able to message with someone via chat. I thought it was going to be a 1:1 stylist video call so they could physically see me and understand my style as an individual. I spent money for no reason at all and got nothing out of it. It was a complete waste of time and money. 0 stars.