thelumishop.comReviews of thelumishop.com

They use deceptive practices to essentially rob you. I canceled on the 6th day of of a 7 day trial. The next day I was charged $79.95. When I contacted them I was told I had two subscriptions. I went back and yes, there was a $1.00 charge for what presented as a bonus, not an additional subscription service. Also when I went to website to cancel, only one subscription pulled up so no way for me to cancel the second anyway.

Horrible -would give it a zero. One of the styles they chose match any of the info I gave them. Outrageous pricing. No refunds. Beware

Absolutely disgusted with this site. I recently ordered fairy wings from LUMI for EDC. They were cute and the style I wanted, but 6 days after ordering, they still hadn’t shipped. The event was in a few days, so I reached out. They said they ran out and offered a cheaper alternative that would arrive on time. I agreed since I had no choice. However, the wings arrived and were not what I ordered. They were ugly and didn’t fit my outfit. I asked for a refund, but they said they don’t do refunds but store credit. I agreed, but I should at least be able to return them for free since the price difference was equivalent to the return cost. They denied me the free return and said I had to pay it out of pocket. They offered me a $10 off coupon for the next purchase. This is ridiculous and unacceptable. I’ve bought from other rave stores that accept free returns and full refunds. They find ways to make mistakes correct. I won’t be ordering from LUMI again. I strongly suggest you don’t either if you don’t want them to keep your money on items you may not like or fit you. Please be aware.

Very misleading. They don't have an app for android so it is completely useless. They won't refund you either once you have paid and then find that out. I wish I would have read the reviews.

What a joke! More like bait and switch! Price they claim up front is no where near the cost of any outfit! They claim a money back guarantee! I searched outfits for less than one hour and did not find any that I liked! Within one hour of signing up I requested a full refund as I did not like how they run this business and did not see any outfits that suited me! I did not even meet with a stylist! I was informed I would NOT be refunded anything that in tiny print (available after you sign up) that they don’t give refunds for “personal reasons” as in you don’t like the product! What a load of crap! Filing a BBB complaint also!

1-Star Review: Misleading Service and Unethical Business Practices I had a terrible experience with LumiApp Clothing Styler. Their service was completely misleading. Before any service was rendered, I clearly requested a refund — not just from LumiApp, but also via PayPal — and was denied by both. This kind of behavior is unacceptable. I did everything by the book to cancel in advance, but they still kept my money and refused to acknowledge my request. It feels like a deliberate attempt to take advantage of customers who act in good faith. I strongly urge others to avoid this app. Don’t make the same mistake I did — LumiApp is not trustworthy and does not stand behind its service or refund policy. Buyer beware!

This company is horrible. Don't waste your money. First, they have a money back guarantee which is complete BS. No one actually qualifies for this. I signed-up and paid but received nothing. I didn't get a curated outfit. The stylist kept sending me the same outfit that I said I didn't like. After an hour of this, I finally just logged off because it was so ridiculous. They say the stylist is a real person but I sincerely doubt that. Getting the same, canned response is not what an actual person does. I contacted customer support and explained the issue to them and they refused to give me a refund saying that my situation didn't qualify. After several back-and forth emails, they offered me a 50% refund and acted like it was some special exception they were making for me. It was insulting. Worst customer service ever.

No shipping and no updates after over a week of placing order. Refused to refund so I can buy elsewhere for my trip. Stay away.