Lobsterguy.comReviews of thelobsterguy.com

rat poop? Glad I read their reviews. Could not have had worse reviews.

Don't order anything unless you like rat poop in your stuff.

I paid 112.00 for two lobster tails. Upon cutting open the shells to expose the meat, there were blue, purple and black chunks in the meat which had to be cut out of the tail. Ended up with about 4 bites per tail. I sent them pics and they were rude and did not replace them or give money back. They are not nice people to deal with, they don't give a crap about you, just grabbing that money!!! Will never buy from them again!!!!! Don't waste your time or money. A great fish store just opened up in my town!!!! I just ordered two l lb tails for less than 30.00 a piece!! Lobster guy is twice the price. Liberty Fish Market in Liberty NY ROCKS!!!!! My new favorite place of all time to get my lobster on!!!

Wow, terrible service! False advertising! They claim and used to ship Priority Overnight by FedEx. Anyone who does shipping know that package arrives by 1:30 PM the next day. I know first hand as I have ordered countless times in the past. Now they shipped my order UPS next day which will arrive around 8:30PM tonight. Their staff is rude and argumentative. WILL NEVER SHOP HERE AGAIN!

We ordered 8 live lobsters for a family party. They showed up 4 days late. A package of dead, rancid smelling lobsters were dumped our our front porch. The Lobster Guy refused to refund our money and told us to go after FedEx. No answer at their main number and no responses to our emails. Just terrible.

Order never delivered. Argumentative when told so. Never again.

I am so disappointed with this company, I will never order again. The customer service is horrible. I ordered two dozen salt pond oysters for my boyfriend. The plane was stuck in Memphis for a few hours. By the time it got to Miami the delivery trucks were out. So the package was delivered the next day. I was told by The lobster they put extra gel packs in the box. For two lbs in the shell oysters only one small pack that would fit in my hand. Second lie because I called FedEx these boxes are not refrigerated at all for the overnight stay. In very warm temps. When my boyfriend got them they were all opened except 3 and now they say sorry you didnt insure them. So nothing we can do. Sucks to be you. It is a rip off they put one small gel pack in there and say it is your fault they were no good. 79.00 in the trash. screw you customer.

Be careful when ordering from the Lobster Guy. I ordered a Shrimp Cocktail and other items. When the order arrived, it was shrimp only! They tried to explain that the cocktail sauce was an extra option. Look up the definition of 'Shrimp Cocktail'? I could have just ordered shrimp that would have been cheaper. This is just another questionable marketing ploy. Whereas the food was good, the deception turned me away.