Constance
Okay shoes for price but terrible shipping
Extremely disappointed with both the product quality and customer service from Eleanor Louise. I ordered 3 pairs of shoes, and they were shipped across Europe with virtually no proper packaging - literally just the shoeboxes taped together with a thin layer of plastic wrap. Unsurprisingly, all of the boxes arrived severely damaged. Customer service response to this was quote: 'The box has done it's job' - which is not helpful when I pay nearly £100 for shoes literally just shipped in their shoe box. One pair also arrived defective with a pearl missing from the shoe straight out of the box. Despite this, the company is still attempting to charge me a 20% restocking fee and make me pay return shipping costs for faulty/damaged items. This is unacceptable, especially given UK consumer rights laws regarding defective goods. Poor packaging, damaged products, and disappointing handling of a legitimate complaint. I would strongly advise others to be cautious before ordering.