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Lampster (thelampster.com) has 487 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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mkomara
Kickstarter backer here. I've been waiting over 4 years and still haven't received my Lampster. Business keeps promising that the Lampster will be shipped but it never comes. I wasted almost $200 for absolutely nothing.
Nicholas T.
Very disappointed!! I was super excited to back this Lamp for my 5 year old son on kickstarter. We excited watched as over 2 million dollars of backer money went into supporting the creation of the Lampster. My son is now 10 years old and the lampster has still not been delivered. The creators demand more money to ship it and are only sending the lamps out to new customers and those who pay the extra shipping fee. Shame on you!
Andrew K.
Like many others, I have been waiting over four years for a product that I'm sure will never arrive. They are also refusing a refund, which would save them the "unfathomable" shipping costs they are trying to extort from people to actually send what was promised. Never buy, let them burn.
David R.
Participated in original Kickstarter several years ago ordered 4 lamps which never arrived, and no real way to contact company, and the want more $’s to expedite a delivery of a product that too many backers have not seen. Interesting - This got me a response saying I should’ve emailed them with a link to a contact page, (I’d share the link but trustpilot doesn’t let me) and they supposedly have one of my 4 ready to ship, but don’t have pink so I need to choose another color. I contacted them, will see if anything else happens. So good they responded, but we’ll see if anything actually happens.
Response from LampsterMar 25, 2020
Dear David, We are sorry you feel this way. We have checked our e-mails but have no message in our inbox/on Facebook/Instagram from the e-mail address/name associated to your backer number from the campaign. All our contact details are public (https://thelampster.com/pages/contact) and we answer all messages and e-mails sent to us. One of your four units pending for delivery, Pink is no longer available. We have announced this and said that you can choose any other colour or upgrade to a higher version. Please write to us via e-mail to discuss your order. Thank you.
Regis
I'm not picky but this company has the worst customer service ever. They don't reply to emails, they don't give any information about my lamp which is payed full price but wasn't shipped after 3 years of wait.
Jeremy
Original backer on Kickstarter in 2014 or 2015 I think. I won't bother typing much, just read all the other 1 star reviews. Communication is woeful. 9 updates in the last 2 years. They've actually given up because they realise how bad they are. What other Kickstarter has >10,000 comments from unhappy backers?
Chris P.
Item NOT RECEIVED 5 years later !! Collected 1.3 million dollars on Kickstarter 5 years ago.... but now available on “ Touch of Modern “ for sale.
Dan
I backed this project on Kickstarter December 21, 2015, to this date I have not received my pledge which was for $179 quite a lot for a lamp. I would not trust this company for any reason! BUYER BEWARE!!! RUN AWAY!!!!
