Robert D.
One of the worst customer experiences I've had in a while
One of the worst customer experiences I have had, but not because people weren't nice, but because every single person I spoke to, and their systems, are incompetent. First, I placed an order that was out of stock but no indication on line when I placed the order and no email indicating that the order would not be shipped in a reasonable time frame. Second, when two weeks passed, I contacted the company and was told that the item was not in stock and would not be shipped out for approximately one month. I explicitly said that was not acceptable and said that I wanted the order cancelled and requested email confirmation to cancel the order. I never received the requested email and apparently, the customer service person I spoke to never cancelled the order nor did they document the conversation. Third, after receiving the item I no longer wanted (I purchased it thru another reseller), I contacted the company and apparently spoke to the manager of customer service. I explained what had transpired and the gentleman was clueless about how to manage an upset customer. I explained that I did not want the item and he just told me to put the item out of my porch and Fedex would come and pick it up. I knew that is not how it worked and asked him if they were going to send me a call tag to print - he assured me that wasn't necessary and Fedex would come that afternoon and that he would refund my money as soon as Fedex picked up the item. Again, I asked for email confirmation, which never arrived. An hour later, I contacted Fedex and asked them if they had been instructed to pick up a package at my house and they of course told me "NO" which is what I expected, so I called the company again and again asked for Fedex to pick up the package - she reiterated everything the previous individual did and again, I asked for email confirmation. However, this time, she did send me a link to print a Fedex return label. But, she assured me that once Fedex picked up the package, they would refund my money. However, she never informed Fedex to pick up the package - so I again needed to contact Fedex to pick up the package and they never initiated the refund. I needed to call the company again. So...I needed to contact the company 4 times and Fedex twice to send back a package that I would never have ordered if their inventory system was accurate. What a total waste of time. Why couldn't a single person have done their job correctly?