Fragrance Lamps, Fragrance Lamp Oils, Jewelry, Dinnerware, Candles and Collectibles. Shop WoodWick Candles, Consuela Bags, La Tee Da, GG Colleciton, Christopher Radko, Heartfully Yours, Firefly, Sophia's, Scentimental Scents, Vera Bradley, Beatriz Ball, Vietri and many more.
The Lamp Stand (thelampstand.com) has 13 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing13 approved reviews, newest moderated first
MAry
Still waiting for my order and it has been one month…they got their money from PayPal so why should they care,,,,this is not good if they want repeat customers, ….they will run out of people who shop for these types of products to screw over with delays and poor customer service…one and done as far as I am concerned…I have learned my lesson
patrick L.
I made a online order 12/6. As of 12/23 I have yet to receive my order, when I called them, I was told " we shipped it out, there's nothing we can do". I order many things online, from cigars to clothing, never has it taken almost 3 weeks. I'm done with lamp stand oil.
Nikki R.
I’m not sure why there are so many negative reviews because I’ve ordered from the lamp stand for two years now and have never had a bad experience! I received all products, packaged exceptionally well, on time and never broken. In fact, I exclusively order candles through their online store and usually about 4-6 at a time. Never once has anything been broken or missing (and I live a state away from their main location). They put Bath and Body Works to shame in my opinion. Their pricing is reasonable and they have periodic sales that also help bring down the cost. They also have an awesome variety of brands to select from - my favorite are WoodWick, Volcano, and Milkhouse. I would highly recommend the lamp stand for a variety of candles! They have other items as well but I do not have experience with them but I’m sure their service is just as great.
Julie B.
I ordered two figurines earlier this year. I understood they were pre-orders. However, the ship date was delayed again and again and again. I was being told these items weren't in stock yet and that I couldn't cancel because I pre-ordered. Ridiculous. By the time months went by, the items we were "waiting" for were on multiple other websites, so I ordered from elsewhere and received the products right away. I had to dispute the case with my credit card due to the fact that I was charged but never received the product. Would never order from Lamp Stand again.
Response from The Lamp StandDec 22, 2022
Hello Julie. Every year a brand like Jim Shore will release new products. When we go to market we buy that new product and pre-sale it. Unfortunately, there are times when a retailer will get a product prior to another getting it. It's not ideal, but this is where we are post-COVID. I will be sending ou something in the mail. We wish you the best.
Ashley K.
This company has great products and great pricing so it would be great if they didn't constantly cancel orders. I purchased one Santa figurine on sale only to have the order canceled because it was out of stock...I still loved the products so I went and purchased a second Santa figurine that was larger and much more expensive only to have my order canceled a second time!
Response from The Lamp StandDec 22, 2022
Hello Ashley. Upon your review, I do see both orders were canceled. We were testing a new live selling platform and unfortunately both these items sold on that platform and didn't synch with our Inventory Management System. I do want to apologize and at the same time what to make this right for you. Be on the lookout in your normal mail as I will be sending you something.
Judy S.
The Lamp Stand and CandlesTo my Door are the same company...
Colleen S.
9 days for product to arrive - I paid for shipping. Lampe oil would not light candle/wick. Tried 3 new wicks and still no flame. Oil is sub-standard...not enough isopropyl alcohol in it. Sent 2 emails to company....no response. Called 25+ times, left messages, still no call back. Horrible customer service.
Marybeth
Placed an order with The Lamp Stand in September for Christmas ornaments thinking I’d get a head start on my holiday shopping, wrong! I wrote an email to customer service a month after waiting for my ornaments to arrive and was told that Christopher Radiko’s collection was taking longer to be released than once thought but I’d have my order in one to two weeks more. Once again, wrong! It’s the end of November now and I called today and was told I’d be better off asking for a refund instead of waiting. My refund is pending, of course, for 48 hours - we will see of it actually happens - I’m not believing anything I’m told by the representatives of this company.
