Sandy L.
If I could give zero stars here....
If I could give zero stars here, I would. As noted in an earlier review that was posted just last week, I had a horrible experience w/the Ladders' resume service. Someone at the company responded -- said they were sorry that their resume service didn't meet expectations and they take customer feedback "seriously" -- and they instructed me to contact them via email with the email associated w/my account so they could "assist (me) directly." I did exactly this -- four days ago -- w/no response. That's how 'seriously' they take customer feedback (which is to say....not seriously at all). Avoid this company at all costs, folks.
Response from LaddersOct 21, 2026
Hi Sandy, we're sorry to hear that you're still feeling this way, and we understand your frustration. Our Customer Support team has been reaching out to you to help address your concerns, but we haven't been able to connect with you yet. We'd genuinely appreciate the opportunity to assist you and work toward a resolution. Please check your inbox for our team's messages so we can continue helping you. Thank you for your patience.

