The Jacket MakerReviews of thejacketmaker.com

I placed an order in November of 2019, finalized the design in January and made a specific request so that the jacket could be made properly. The agent ignored the request and the jacket was made incorrectly. Now it is close to 5 months since the order was placed and I still haven't received the finished product. I realize there was an issue with COVID-19 but if the agent had paid attention to the request I made there never would've been a problem. Now, I am having to wait even more and it is causing more issues because of the mistake and all I get is "I apologize". Maybe instead of apologizing, the agent can pay attention to the requests made and we could avoid unpleasant reviews like this one. People need to see that things like this happen due to others, like my agent, not doing their job properly. I haven't received the product, which by the way was extremely expensive, and I am already unhappy. Update 1: The company saw this review and “swore” to get me the jacket ASAP and to send me a $100 voucher for my troubles, they never Sent anything which at the end of the day it didn’t matter because if this is how they do business I don’t want to deal with them anymore. Update 2: Finally, it’s been 7 months since I ordered the jacket and they finally got the order right. I approved the jacket and 1 month earlier had informed them that I had to move due to my lease ending, I gave them my new address and during the final confirmation had them verify the new address I gave them. Well guess what, they messed that up to! They shipped it to my old address and just told me to get a hold of DHL to change it once I emailed them to ask them why they shipped it to the wrong place. Not only did they completely mess up my order but now I’m having to fix their mistakes due to their team members not communicating. I finally got a hold of DHL after over an hour of waiting and they tell me that because the address is in a different state I can’t make the change and the change has to be made by The Jacket Maker, at this point I’m like “hell no” I’m not giving them the chance to mess this up again! I had to send the jacket to a friends house and now I have to wait two days to see if they will deliver. This has been a horrific experience, I’m not sure if this is due to the sales rep I had not taking ownership or doing his job with half interest but I can’t say I have the same experience as these other folks that claim they were so good. I highly recommend you just use someone local you can work with or another company because the way they do business is just insanely irresponsible. At what point do managers even step in; I asked to have a manager contact me and they never did either! Just go elsewhere people.

This is a terrible company to purchase from. Their customer service is terrible and they won't refund your money. They make up all sorts of excuses and make attempts to sway you to refrain from getting a refund. Now I have to contact mastercard to dispute the charge. Criminals.

Asked for a specific size for a custom jacket, and got a jacket that was too small, with sleeves 1 1/2 inches shorter than my measurements. Asked for a printed fabric design, however it was misprinted on the front in one line, and nowhere else. Very obviously an error. Asked to get my name embroidered in the lining, they did my whole name in lower case, and the threads were unfinished. The guy I was speaking to (Shawn) said he would give me a thicker fabric and a shinier zipper, which I was paying more for, and I got the factory standard. I started my order over 12 weeks ago and only just received the jacket a day after the product pictures where I noticed errors. Overall a disappointing experience.

Update to bad experience: This freaking jacket was delivered Feb 18, 2020 after 5 months. After writing the review below, I was contacted by Fred on Christmas Eve, another service rep, who was able to refund me the money and offered to get the jacket out to me ASAP for free. While this was at first a nice gesture, the same issues with communication, production, and shipping existed. After being told that I would receive the jacket at no charge, I waited a month without hearing anything, I followed up and Fred told me they had an issue with the custom image and would reprint. Once the jacket did arrive it was the wrong denim style and color, I was told that they had issues with their denim supplier and offered me a leather jacket instead for free. I turned that offer down not hesitating, as I don’t want to project manage another poorly made headache. Avoid or move forward with the knowledge that it’s like going to the DMV, painful, time consuming, and with a less than satisfying outcome. Previous Review from Dec: This is probably the worst experience I have ever had with customer service and timelines. I began my order with Shawn in October for a custom denim jacket as a gift. It is now the end of December and I still haven’t seen any proofs of the jacket, and when I said I’d like to cancel my order for a refund, I was told that that was not possible and my order would now arrive in the beginning of January (although on Dec 24, I highly doubt that as I haven’t been sent tracking or seen proof of completion). I’ve had to email consistently for updates, responses, etc to get any information and move the order forward. For a max 6-8 week process, communication has been terrible, there’s no way to contact them directly and responses come in one sentence at a time spaced by days or weeks. Getting clarity on the order after payment is like pulling teeth and if not for some other positive reviews I would think this entire company is a scam although I’m still not sure. There are much better options out there for custom jacket makers that can do a fabulous job in leather, I’d recommend to check out Schott, Lewis Leather, Straight to Hell, or Leather Cult. I hadn’t ordered a denim jacket before which is why I tried Jacket Maker but I’ve now been told after this terrible experience that Method of Denim is a good option. Do yourself a favor unless you want to wait forever and avoid this business.

Don't respond to emails and it takes them over a month to ship your order