I recently ordered two of the same model/size leather jackets, but in different colors. Upon receiving them, one fit perfectly, but the other had larger sleeves, which made for a poor fit. Upon contacting The Jacket Maker, they not only issued a free return shipping label for the misfitting jacket, they also initiated an order for a properly fitting jacket and had it to me in a little over one week... no extra charges. I was extremely impressed by their commitment to making me happy and I now have two beautiful, properly fitting leather jackets. Nice job!
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Aurelia B.
Custom jacket, high quality product, amazing customer service!
If you are looking for a custom tailored jacket, a high quality product, and amazing customer service, you've found the right business! I bought the standard suede leather jacket as a gift for my husband who is 6'4 and then decided to upgrade to a custom order for a better fit. I worked closely with Sam over email who made every step simple, fast and straightforward - from adjusting the order, to sending the shipping labels, to collecting the measurements, and then making additional final alterations to get the fit just right. The final result fits perfectly and they really listened to what we wanted and asked thoughtful questions to ensure the measurements were correct. The process from start to finish was long (Dec - May) because we shipped the original order back, ordered the custom, and then made final alterations to the custom, but it was well worth the wait. I would happily buy from them again and recommend them for custom tailoring!
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Nathan W.
Bought a beautiful vintage tan leather…
Bought a beautiful vintage tan leather backpack. Amazing details, very comfortable, smart commuter bag. Lots of compartments. Top quality bag. Thanks guys.
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Raisa B.
Had a really good experience with them
Had a really good experience with them. The quality of the jacket is absolutely amazing!!
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Erick P.
Extreme high quality and personalize support
Extreme high quality and personalized experience
I had an excellent experience from start to finish. The quality of the product is truly outstanding, and what impressed me the most was the level of personalized support throughout the process. Communication was always clear, professional, and reassuring.
One important thing to keep in mind is that the item is custom-made, so it does take some time to receive. However, the wait is absolutely worth it.
I really appreciated that they took the time to double-check my measurements to ensure everything would fit perfectly. That level of attention to detail made a big difference.
The final product exceeded my expectations. The embroidery, in particular, was flawless and beautifully executed.
I’m extremely happy with my purchase and would highly recommend them.
JI
Jigar
My first custom order
I recently received my first custom made order for a suede jacket and I am absolutely thrilled with how it turned out. The color and fit is absolutely spot on and looks better than expected. The communication with The Jacket Maker team in regards to order staus and measurements has been seamless. The final product took about a few months to be delivered but the wait was well worth it. Partly, it was also on me since I requested some measurement changes after the initial order. In regards to the quality, the stitching looks very good and uniformed. The material looks good but simce I have only received this couple days back, the time will tell how well it holds up. I have high expectations. I will be a repeat customet for sure and strongly recommend The Jacket Maker to everyone looking to get a quality leather goods with good prices.
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Nicolas L.
Long waiting times, but quality jacket
Update: after 8 months and a lot of back and forth, the jacket arrived exactly as described. The waiting time was a bit of a hassle, and I genuinely thought I'd never see it, but in the end, the Jacket Maker turned out to be true professionals.
Old:
I never got the jacket. For almost six months the staff made promises but then I was ghosted with no way to get my money back. Where all these positive reviews are coming from is beyond me. DO NOT USE THIS STORE!
Response from The Jacket MakerMar 18, 2026
Hello Nicolas,
Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had and completely understand your concern.
Upon reviewing your order, I can confirm that it was a custom-made jacket placed in December. Custom orders involve detailed design and production processes, which typically take 8-12 weeks after the finalization of measurements. While we had initially aimed to complete your order sooner than 10 weeks, there was an unexpected delay, and we sincerely apologize for not meeting the timeline communicated.
That said, your jacket has now been completed, and the final photos have already been shared with you. Please rest assured that your order has not been overlooked, and we are fully committed to delivering it to you.
We would really appreciate the opportunity to resolve this for you. Kindly reach out to us via email, and we will personally ensure that your concerns are addressed promptly and your order is delivered without further delay.
Regards,
BR
Barry R.
Western jacket hits the target.
Well I am a great fan of westerns and western clothes. The Jacket Maker gave me the opportunity to design my own which I did. Their help along the way made things easier for me, especially with measurements. When I received the jacket I was really impressed. And I found no delays in delivery either.
I have another jacket in mind so will definitely be getting in touch with the team here. Great stuff thanks.
