The Jacket MakerReviews of thejacketmaker.com

Best quality, my son loves his new jacket

I have purchased multiple jackets from The Jacket Maker over the years. What I appreciate most is the ability to have custom jackets made to my exact size. The quality of the materials has also been excellent.

I originally ordered the Kenton Hooded Black Leather Pullover Jacket in custom specifications, including upgraded YKK Excella hardware in a high-gloss silver finish. When the jacket arrived, I was immediately impressed by the quality of the leather, craftsmanship, fit, and overall design. The sheepskin leather is incredibly soft and luxurious, and the jacket looks and feels far more premium than its price point suggests. The only issue was that the zipper hardware wasn’t exactly what I had requested. I shared my feedback honestly, and what happened next completely exceeded my expectations. Rather than dismissing the concern, the team took it seriously, investigated it internally, and kept me informed throughout the process. They ultimately sourced the correct YKK Excella zippers directly from YKK, shared photos for my approval, and produced an entirely new jacket to the original specifications at no cost. The replacement jacket has now arrived, and it is absolutely spectacular. The YKK Excella zippers are flawless, smooth, and luxurious, exactly as I had envisioned. Combined with the exceptional leather, perfect fit, and thoughtful design, the finished product is everything I hoped for. What impressed me most was not just the quality of the jacket, but the integrity of the company. Mistakes can happen with any business, but how a company responds is what truly matters. The Jacket Maker went above and beyond to make things right, demonstrating a level of customer service, professionalism, and commitment to customer satisfaction that is increasingly rare. I would not hesitate to order from them again and can confidently recommend both their products and their customer service. An outstanding experience from start to finish.

Absolutley amazing, not just the Jacket but the whole experience with this company. The quality of the jacket is fantastic and it smells and feels incredible and you would be hard pressed to find better at this price point. And the communication from the company was excemplary. Look no more and press 'CHECK OUT' and enjoy!

Excellent have ordered several jackets, my favorite being the ALPS jacket. Thanks :-) Andres

Couldn't be happier!!! I received my order today, also updates during the whole process, fast shipping (i live in Spain), the packing is great so it arrived in perfect shape and my new jacket is gorgeous!!! Pleasently surprised and already browsing for my next purchase😁

Very glad with purchase. Good quality leather

After over ten back and forth communications with their specalist, the beautiful matte leather jacket was finally received, in excellent condition and expected quality. It fits well. My first custom-made leather jacket. The overall experience was positive or better than expected. One suggestion to TJM is to ask customer to take measurement with intended under-clothes he normally wears. The guildline says taking body measurement with only a T-shirt. I would never wear only a T-shirt underneath the jacket because it is worn for cool (or even cold) weather (spring and fall), so T-shirt, cotton shirt, even plus a thin sweater may be underneath. In my case, that would feel too tight, meaning I would have preferred chest size to increase by about 2 inches.