The Jacket MakerReviews of thejacketmaker.com

I recently ordered a jacket from this company and I am extremely dissatisfied with both the product and the customer service. Not only did I receive the incorrect size, but the jacket also differs significantly from what was advertised on the website. The color and material of the jacket are completely different from the product listing. This was a huge letdown as I was expecting a specific look and feel, but what I received was nothing like it. To make matters worse, I now have to return the jacket internationally to the U.S., even though it was initially shipped to me from Pakistan. This adds an unreasonable cost to the return, and I believe it’s unfair for customers to bear the return shipping charges when the product doesn’t meet the description. This experience has been incredibly frustrating. I would advise potential buyers to be cautious and thoroughly consider all aspects before making a purchase. However, after sharing my concerns, the company reached out to resolve the issue and they have now issued a full refund. While the initial experience was frustrating, I appreciate the company’s effort to make things right.

I ordered my jacket on April and received on May, however it was to small in size and quality not as excepted. I return jacket next day but never received my money back. It's been 5 months already! There is no phone number or legit email listed for this company. None of my emails were answered. I'm very disappointed and frustrated dealing with this company. It looks like fraud to me. All of the responses listed on Trustpilot looks like generated by AI or else, without any further action. Beware and don't buy from them !

I returned the jacket and it has been waiting for for months in Pakistan. I decided not to accept because of duty tax, and after reading a few bad reviews (apart from the fake ones) about the awful quality of the leather, which is in my right to do so - to not accept the shipment. Terrible communication from their side and the company refuses to refund me. Please don't make the same mistake - save yourself the time, trouble and money and don't order from them:) Have a nice day.

I placed an order for a custom jacket and was told it would take 4 months to complete. fake address and no phone number no communication from them. it would take over a week for them to reply by e mail.yet money was taken out of my bank right away this is a scam. save your money find some one else this place sucks and judging from others its not going to get better

Order #138744 and #165914 Terrible product, cheap leather, terrible service, DO NOT BUY. I payed for a custom fit - it was damaged and the size of a tent. After weeks of arguing they agreed to send a replacement - it was the wrong colour and style, and was again damaged. They wanted me to pay for the return shipping for their obvious mistakes! Never buy from these guys! UPDATE: Shawn reached out in response to this review to offer me a jacket as a way to make up for my bad experience. He also ask that I take the review down (which I didn't agree to)...which turned into badgering me to take the review down...then saying they'll only ship the jacket once I take the review down. It's only after I threatened to make a Youtube review of this company that he shipped the jacket, like he offered. This time, the style and fit is right, but it's was made from very cheap and very inconsistent leather. Some panels are COMPLETELY smooth and others are COMPLETELY rough. This does not look like a normal amount of variation from a natural product, this looks like it was stitched together from scraps. I now have three of their jackets and none of them are good enough to wear outside the house. I bought a replacement from a local retail store (in Australia) that looks way better, fits way better, is made of better leather, has better craftsmanship, FOR LESS THAN HALF THE PRICE. They finally offered me a refund (only after I made threats of bad reviews) but only if I shipped all three jackets back to them first. After almost a year of dealing with them, I find them to be entirely untrustworthy and deceitful (there is no way they use full-grain leather like their website says!) so I'm not going to take the risk of shipping the jackets back - I don't trust them to actually refund my money. They use cheap leather and cheap labour so I don't know how they justify their prices! If you only take one thing away from my experience, it's that YOU CAN BUY A MUCH BETTER JACKET FOR MUCH CHEAPER ELSEWHERE!

Awful quality jacket that feels like rubber. Extremely difficult refund process (I requested a refund and received a response that they are unable to print a return label and I needed to fork out more $ for return postage). Raised dispute via PayPal but The Jacket Maker is playing the delay tactic. DO NOT PURCHASE FROM THEM.

I ordered a made to measure suede jacket from the jacket maker. My partner and I took very careful measurements. All communication from them was poor, taking several days for each response, sometimes not actually answering the question that was asked. The jacket quality was not very high but we didn’t expect something of spectacular quality for the price. We did expect something nice enough that fit well. What was received was unwearable. The sleeves were several inches too short and the arm holes were too large (thus creating a lot of extra material at the arm pits, which looked bad). We were shocked that we had to return the jacket at our own expense, finding our own courier, as we provided accurate measurements and was not being returned as a matter of taste but as a matter of it being unwearable. Upon returning it, I had sent many photos from various angles and reconfirmed my measurements. I also included comments that the sleeves were obviously too short and the arm holes clearly too big. The jacket I received the second time had properly sized sleeve lengths now, but the arm holes and biceps on the second jacket were massive. The jacket maker will not accept it back to fix their mistakes. They say they will only do one re-alteration, despite there being no fault of the customers. This company clearly does not have the capacity to take a persons body measurements and create a jacket that fits from them - which is what we paid them to do. Additionally, this entire process took 8 months. I am filing a chargeback with my credit card company. These people are thieves. UPDATE: Only after writing the above review were we contacted again by the Jacket Maker. The customer support manager (Shawn) investigated all the history of communication we had, apologized for the experience we've had, and put in a new order with the promise that we will get a jacket that fits properly this time. I will update this review accordingly. Update 2: After another 6 months waiting for the third iteration that was promised above, it arrived and was, again, completely unwearable. Some of the dimensions had improved over the previous jacket but the forearms sleeve circumference was so small that I could barely get my arm through the sleeves. This is bizarre because neither of the previous iterations had a problem with that dimension and neither it nor any related dimension was requested to be changed. I assumed that they would offer to make the jacket yet again so I requested a refund, unwilling to wait another 6 months for a jacket that almost definitely still will be unwearable. Instead, Shawn has offered me the option of either a 50% refund or to let them make a 4th attempt at a 65% discount (NOT AT NO COST). Let me stress this: I wanted a jacket that fit well. All 3 times, I received a jacket that was UNWEARABLE. If you’re hoping I am just a reviewer that’s picky and wanted something perfect, I am sorry to disappoint - the custom jackets are apparently subject to an extremely flawed manufacturing process that results in unwearable products. DO NOT GIVE THIS COMPANY ONE DOLLAR. I am still requesting a full refund and will update this one last time to share how that goes. Final Update: After submitting the above update to Trust Pilot, the jacket maker replied that the smaller forearms diameter was a natural consequence of making the arm holes smaller. They changed their offer to either give us full store credit or to make a 4th jacket at no cost. I sent a reply that pointed out the forearm circumference of the jacket was literally smaller than the measurement I had provided and that they had assured my measurements would be taken into consideration when making the adjustments. I reiterated that we had already given the Jacketmaker 3 chances and over a year to deliver what we had ordered and they had overwhelmingly failed and we deserved a full refund. The jacket maker responded that they took a closer look at the details and agreed that mistakes were made and finally agreed to fully refund us for the purchase. My advice would be that if you want to try the made-to-measure then make sure you use a payment method that will cover you in the event of something like this happens. Be aware of the timeline required to file a chargeback (many have a 60 or 90 day limit), as we were not eligible to file one. Ultimately, the jacket maker did refund us so that turned out good but it took an enormous amount of perseverance and the use of this platform.

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