The Jacket MakerReviews of thejacketmaker.com

I ordered a jacket in early December. On December 23rd, when it was clear it would not be shipped in time for Christmas, I requested that they cancel my order. The website showed that it was still “processing”, but customer service said it had already shipped. On December 31st, they said they would try to have it returned to the production facility and let me know when my order was canceled. I never heard back. On January 11th, I received a shipment notification, so I emailed them back to ask about it, and they asked me to accept the shipment and they could send me a return label if I still didn’t want it. I asked for a return label 3 days ago and am not optimistic that I will receive a refund without a lot of effort. Additionally, when I did finally receive the package, it was stuffed inside a plastic shipping bag. This is not the kind of packaging I would expect for a product like this. I paid less for a leather jacket from Nordstrom, and it came bagged on a hanger inside a box, so the leather didn’t get damaged or wrinkled. I haven’t opened this package as I don’t intend to keep it, but I can’t imagine it looks great after being stuffed in a bag and shipped to the opposite side of the earth (Pakistan to US). I regret making this purchase. Update: Shortly after posting my review here, they got back to me with a return label and offered me a discount on a future purchase. After mailing the package out, I received my full refund. It seems they have some kinks to work out in their fulfillment process, but I’m happy to have received my refund. I probably will not purchase from them again, though.

Bad customer service orderd another because the original was too small. There sizes run small by that way. Any ways 3 emails in about 3 weeks and no replies yet. I might just settle this with my bank because they haven’t even shipped it and it’s been three weeks *I received an email from the jacket maker saying the are sorry and will shipp the jacket soon.Already received my tracking number for the shipment. I will be updating this review once I have received the product and verified that it is the right Jacket. My email correspondence with them today was pleasant as they were quick to address my issue. Update #2 received the Jacket and it was just like I expected it to be.

Update on my 1 star review: I’ve changed to 3 stars. Long story short I ordered a custom jacket, the sizing was off so there was a bit of a back-and-forth to get the jacket modified. They could have left me with an ill fitting jacket but they ended going a bit further to make sure that I ended up with a jacket that fit me better. Its not a custom size but the fit will work. The jacket itself is good quality, thick suede, heavy zipper. Its a good product. I cant recommend custom sizing, if you need to modify, you’ll pay the shipping, and they have no phone service, you’ll have to email, and after its all said and done, it really does take a long time. So if you are going to purchase, they are good jackets, pay attention to the measurements of their stock sizes, and order that way. Shawn from their customer service was helpful, and kind of saved the day.

We had a poor experience with Jacket Maker, but their customer service did get back to us eventually and do right by us. Thank you!

Ordered a custom jacket back in April. Process started off great then as soon as I paid the initial cost to start the process, contact became few and far between. When they do contact they say it will be another 2 weeks then another month. Edit: Got my jacket took ages but its pretty epic and good quality