The Jacket MakerReviews of thejacketmaker.com

I am giving five stars for The Jacket Maker responsiveness and prompt action. On the plus side, the leather quality is good and the outside quality looked good and nice. I ordered wide, but the shoes were narrow and did not fit. The Jacket Maker offered to refund my money or resend me new shoes and a discount for the inconvenience. Based on this experience, I recommend TJM without reservations. Note: original review updated based on TJM’s prompt response and action.

Outstanding service and quality of product. I was concerned with obtaining the jacket on time, but I was pleasantly surprised it came within reasonable time. The fit was perfect, it was tailor made with solid attention to detail, all the measurements I gave was verified and they even suggested improvements so that the fit would be prefect. Communication was a key factor in the process, I can say with confidence Sam and team took great care and provided prompt responses to any query I had. The final product I received was luxurious and blew me away. Basically you are getting a luxury product without the poor quality they offer you just because it’s pumped out in volume. This is custom tailored and built for you, that’s luxury at an affordable price. Honestly I am going to purchase more products and for those people who are calling this polyurethane or fake, no one is forcing you to buy it. I am happy with it and this is a honest business which has earned my trust and I am happy to share this review to share my experience with others that want to luxury products at a reasonable price. And a super thanks to Sam and team, you guys are awesome!

Very smooth exchange process. Their customer service agent Sam was outstanding in his professionalism and follow through. He made extra effort to help ensure the right size during the exchange process and also followed up on the delivery to make sure that we received the correct item. Quality of the leather and the great classic cut of the jacket were other positive points. Will not hesistate to buy again from them!

unique jackets crafted beautifully in lush leather. Such an amazing piece. The quality is excellent, the craftsmanship is superb. Had a bespoke made version and these guys were really attentive. excellent supplier. Highly recommended!

The quality is very good and delivery is fast.

The customer service was outstanding especially when I had to exchange a size - it was totally fuss free with assistance given on sizing. The jacket is exactly what I wanted, beautifully made with high quality materials. 10/10

I was very skeptical about this company. The address leads to a Indian Bridal Shop(or something similar) The fulfillment center is based in Pakistan. That was the final straw for me. I got scared and did a chargeback on the company. They communicated with me and asked why. When I told them my concerns, They told me they would only ask for payment once I received and was happy with my order. ( I don’t recommend you do this, as they are legit. But it’s what I did) I have never received so good and wonderful customer service. While about a day or two for a response. It is still a good thing to encounter. I will be back for many more orders also once my order was shipped it went from Pakistan to Germany and landed in the US and delivered to my door in Indiana in TWO days by DHL. I hope I can settle some peoples nerves as Pakistan gets a bad rap due to the news. There are still people there trying to make honest work.

I have ordered 3 jackets and am extremely happy with all of them. Sam and Max provided great customer service in ensuring I was happy with my order. Will order from again and again