The Insights DeskReviews of theinsightsdesk.com

Excellent communication and organisation of call, entirely as expected during the foregoing conversations. 1 remark was the payment, for which I had to sent a couple of reminders, but in the end a truly nice first experience for me. Looking forward to the next occasion.

The work requested was within my field, and was arranged in a professional way, with respect for everyone's time and contribution. Everyone was kind and the experience was very satisfactory. The paymet arrived only a week after, but it suffered a discount for our meeting being cut short, something that was not at all under my control nor was I informed about it before hand. I'd still work with the company again.

I had a positive experience participating in a survey for a researcher working with an engineering tool manufacturer. The process was smooth and the communication was clear and professional. Payments are only processed on a specific day each month, which was not mentioned beforehand, so the payment is not instant. Overall, it was a good experience and I would be happy to participate again.

As a participant in a call, it was a positive experience. Good exchange of information on a subject of mutual interest to both parties.

This was my first time participating in a full online qualitative research as a subject matter expert. Prior to participating, I googled and searched in ChatGPT about The Insights Desk as found out that it is a legit organization. Then I decided to give my time and opinion. In terms of process, I think The Insights Desk is very transparent. There was around 7 steps in my case: email intro - list of research question/topic - form completion - schedule arrangement - the indepth interview via google meet - payment information - payment completion. It was an enjoyable experience from step 1 to 6. When it comes to payment, it was delayed for 7 days. It happens that WISE, the fund transfer application recommend, does not apply fund transfer to Indonesia; the country that I live at. I think some other countries have this service limitation as well. Hence, I proposed other mechanism of manual bank transfer. They had several blockers regarding to that. After 7 days, it was successful. I also noticed The Insight Desk sent me 9 email responses just to maintain the trust with the payment issue. All about reassurance. I appreciate the team on this. I can imagine if the communication was lacking, trust would be damaged. I truly think The Insight Deck deserves a 5 if the payment issue was not happening. Hence, I rate 4 out of 5 for future improvement and anticipation of involving participants from countries where payment transfer services are relatively more limited than some other countries. Thanks for the experience. I wish you all the best!

Following initial discussions, the consultation was smooth and allowed me to share my expertise.

Initial communication could be better. But overall, working with this company is a smooth and awesome experience.