Daniel M.
Difficult to work with.
Updated - they pay you weeks later through WISE and if you don't use the app or "verify" yourself, the payment is automatically declined and you need to go bat to try and get paid... Not ideal, out of the numerous different agencies that try to get my experience for their clients, this was not the most ideal experience... Once you leave negative feedback on TrustPilot, etc, expect to get hounded night and day by their offshore team.
Response from The Insights DeskFeb 9, 2026
Hello Daniel, According to our records, your compensation was successfully initiated via WISE on 13th January. WISE operates an automated policy under which payments are cancelled and reversed if they are not claimed or if the recipient’s account is not fully verified within seven days. As your account had not yet been verified during this period, the payment was automatically reversed by WISE on 23rd January. This reversal was system-generated and not initiated manually by our team. Upon receiving notification from WISE regarding the cancelled payment, our team promptly assisted with account verification to prevent any further issues. The payment was then reprocessed, and we can confirm that the compensation was successfully received on 27th January. We sincerely regret the inconvenience this situation may have caused and appreciate the opportunity to clarify what occurred. If you would like us to review any aspect of this further or require additional clarification, please feel free to contact us directly at [email protected], and our team will be happy to assist you.