IHCWholesale B2B manufacturer servicing the greater US.
IHC (thehempcollect.com) has 227 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
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Smoking & Tobacco · Alpharetta, Georgia
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Showing 8 reviews with 2 stars · Clear filters
Traivion E.
Last week I had ordered exactly on the 8th of September and they’re usually spot on with tracking but nothing so far
Response from IHCOct 2, 2026
Hey friend check your spam folder. Hopefully you got your order already, but if not, please let us know so we can make sure it didn't have an issue in transit with USPS. We will get you set.
Tolamit
Great products, but the pricing model and subscription program on their site thehempcollect.com is not stoner friendly with lots of gotchas. Their subscription program advertised as 30% off seemed like a better deal than the 20% off that reputable third party resellers charge for MHCo products. But the fine print trapped me: Unlike all other subscription programs I have encountered, they only allow cancellation after the 2nd order. To add insult to injury, the 2nd and subsequent orders only get 10% off. The result was that I was forced into ordering twice as much stuff as I wanted, thinking I was saving money, but in fact I ended only getting 20% off net just like I could have gotten with more flexibility from other resellers. If you look, THC do disclose the 2 order minimum and drop to 10% discount in the margins, but it's much harder to find or notice than the headline 30%. Some places they missed, like my 2nd order receipt which says subscription 30% off next to the prices that are silently only 10% off. Get it together folks; these anti-consumer practices looks like Private Equity milking a brand to death. ETA: The reply says they do courtesy cancellations, but I was never offered one when I asked multiple times. Seems convenient for you to claim that now, but not honest in my experience. Also, there was no reply to the biggest issue: my receipt saying 30% off next to the prices that were actually 10% off. Take responsibility. ETA2: Glad to see you investigating now, wish you had earlier. Here is pasted text from the email you sent with my second order C-105183: Order summary THCa Rosin Vape Cartridge: Kosher Kush (Hybrid), 1g × 1 $44.99 2 week subscription with 30% discount The same 30% mistake is on the online order summary. As far as the courtesy cancel, I'm not interested in rehashing all my past communication but it should be online in your system. Falsely claiming financial hardship is not a game that I ever want to play, and making that the solution to your problem is not the win you might think it is.
Response from IHCOct 3, 2026
UPDATED RESPONSE: Our policy is to see why a customer wants to cancel and then to ensure there isn't a product swap, pause or other effort since we both agreed on terms we don't automatically cancel— but if someone has financial hardship, we will cancel— but block them from subscribing again, as we have to protect ourselves from subscription abuse. And that means loss of the ongoing 10% off; so we recommend pausing instead. It is standard practice to offer one discount on first order than less on second that's not something only we do. I'm not sure, without seeing your ticket, why, if you requested to cancel and pushed for that, it wasn't honored, and I apologize. If you can give us a call Id like to see what happened here. You can ask for Von, Im the founder, and I will ensure our team followed policy and make it right if not: 254-280-4341. We are on at PST so please call then to ensure we answer your call. Leave a message if we are on the other line so we can call back. Regarding the discount, I didn't understand what you wrote before, but I do now; apologies. So it's 30% off the first order, then 10% off thereafter. I'm still not understanding where you are saying it says 30%...is that on your second order's emailed invoice? If so, I will need to pull that up, and that would be a technical issue from our subscription platform, Recharge. We don't make software, but we definitely want to hold accountability to them for features causing customer dissatisfaction or confusion, and I'd love to know more so we can submit a support ticket to their team and ask it to be fixed. Thank you for taking the time to write the updated response and to get to the bottom of this with us. We appreciate you. ORIGINAL RESPONSE: We only allow cancellation after the second order because we give the steeper 30% off discount on the product and we need it to make business sense. We are upfront with the 10% and the 2nd order to cancel on the subscription area of the product page as you noted. An ongoing 30% off every subscription order wouldn't make business sense for products like ours that cost more to make. We do full-panel batch testing and use superior craft extracts and ingredients while working to keep our standard pricing accessible so people who need our products can still afford them. It's standard for companies to do the first discount at a higher rate, then move to 10%. We're sorry that didn't feel clear enough or like a fair practice. We can't give everyone continuously discounted products and make superior goods and pay our people well, so we hope you understand. We aren't private equity. Our founder was a single mom who started with a store and a commitment to making better products with higher transparency. We are privately owned, and to do that while keeping quality standards, we have to have pricing that makes sense. Our takeaway? You would like us to be clearer than we are currently across the touchpoints on our site, and we hear that. We will share that with our web team to see what we can change to improve clarity. So thank you for sharing your experience there. For what it's worth, we do courtesy cancel if someone is having a tough financial situation and needs to cancel or genuinely got confused, because we want to ensure our products and business never put people in a bad situation, but we appreciate people who are given a discount following through with the stated terms otherwise— so we can continue to offer deals and fair pricing. One place we do have a steep ongoing discount is with our Veteran discount. Mentioning that here in case you qualify for that. We are opening it up to medical professionals and teachers in the next few months. We can't do it for everyone, but for those who are community service professionals or have medical needs, we make the sacrifice. Please feel encouraged if you qualify for any of those to apply with verification using the form on our our site.
Scott C.
They dont answer any of your questions, ai does. Ordered 6 cbd resin dabs 5 were over a year old. Wrote to them only ai answered back. Think bout time to move on somebody else. Stuff like this happened before and they didn't say anything until i wrote a damaging review. Lets see how long it will take after this. Bad part is this company could do so much more business if some little tweaks but they dont. Glad i got em with my veterans discount
Response from IHCOct 4, 2026
Scott, when you reach out, you should hear back from a real person, and that hasn't been your experience. You're right to expect service that matches the quality of what we make, and that's the standard we hold ourselves to. On the dabs: our concentrates have a two-year shelf life, so jars just over a year old are still well within their prime. On response times: we've been working through repeated surges as fast-moving legislative changes keep shifting what we can and can't offer. That's slowed how quickly we can get back to you, and we don't like it any more than you do. Getting faster replies to you and every customer is a top priority right now. Underneath all of this, we hear someone who likes what we make and wants the experience around it to be just as good. We appreciate you sharing your perspective, and we'll keep improving. Our veteran discount is our way of saying thank you to those who've served, and it's a privilege to offer it. We're glad you were able to use it. Thank you for your service.
Eric K.
The company has great prices but a little unhappy with my only to orders. Both my orders the bottles were not sealed and I was shorted a total of 36 tablets. I was informed me to put in comments my order so the packer would get it right. If you look at their pages everything is pretty self explanatory. I would think they would make it right with the conversations I had but it was never mentioned. Be careful for counterfeit products and make sure your products are safety sealed. To much out there that can harm you so buyer beware.
Josh M.
First time customer here. Took exactly 6 days for my order to get in the hands of USPS. Was sitting with a label the entire time ready to go, or at least that's what I assume. Two of the days were weekends, so I'll give them that - but still 4 days is insane. First and last order.
Brenda B.
The black sheep blue cookie pods stop working when they have about a gram left, so I have been texting with the company about this issue and every time I send them what they request they just request something else. I just think they don't want to stand behind the product. So if you are looking to buy the black sheep blue cookie I say don't you will not get what you paid for. Your reply said you were replacing , well I have seen anything, I also told your customer service that they intended on replacing do not replace with the blue cookie, to replace with the lemon diesel, that I have had no problem with. So I'm still waiting.
Response from IHCJan 10, 2025
Hi Brenda, we stand behind our products, and ultimately, we did come to agreeing to replace your vape so we hope you'll reconsider this review. Our first step is to validate the issue isn't user error or fixable (sometimes there's a clog from vape being too cold or being exposed to extreme heat in a car). Many times we can resolve the problem easily so we start here. When we can't we happily replace product that has a hardware issue (which is rare). We are sorry you were frustrated by our process and we really appreciate your feedback regardless.
l L.
Originally I had a decent experience with this company. However when I was trying to educate myself on current practices they basically accused me of trying to risk their business when I was simply trying to understand what changed in the industry to prompt the changes they made. I also feel it's weird to call a customer without explicit permission. I do feel the changes they've made are an invasion of privacy which is more important to me than purchasing their products.
Response from IHCJan 10, 2025
Hey there! I'm not sure who you spoke with or what the question was, but we pride ourselves / and are built on / a foundation of transparency and exceptional customer experience so this is disappointing to read. I'm the founder, and I personally review negative feedback to ensure we are delivering on our values. I'd really love to understand your experience in more detail. We have cookies on our website to understand user experiences so we can continuously improve the site experience; this data is not shared with anyone and is private and secure. Please give me a call if you are open to it, I'm happy to give you free product for the feedback and would be grateful to understand this situation in more detail. Thank you for taking time to leave the review and bring this concern to our attention. We truly value your privacy and do not take this lightly. You can call or text our support line and ask for Von, 503-438-6783. Thanks again.
Bridgett J.
The product had no effect
Response from IHCJan 10, 2025
Hi Bridgett! There is a small (about 10% from our experience) percent of people who cannot get high from any amount of edibles. You may be in this category. We do batch testing to ensure potency is correct and are confident these are the potency listed due to our intense process for quality control. It's one of the things that sets us apart from other companies in this space. We would love to see what you bought and look at a vape for you and can get you a discount. People who cant get high on edibles can get the effects from inhaled products like vapes and we would love for you to experience our quality and superior effects. Please reach out!