IHCReviews of thehempcollect.com

Response from IHCJan 10, 2025

Hi Bill- this is such a bummer to read! Im the founder and we have been in the open market space since it began in 2018 and before that we were in cannabis. I can assure you we are one of the highest quality companies in this space and the way we harvest and make our live resin is above even the standards of dispensary grade products. In blind tests many times over our products have won out dispensary and competing brands in our space on both flavor and effects. In addition to whats inside- our hardware is the best in the industry. We spend a lot of time validating our hardware to ensure the best across the important factors including having the lowest fail rates, safe metals and all the other specs that matter. I can assure you CZ is passionate about his role in customer satisfaction and you can read reviews to see the level of care he brings our community. If the cold pack was missed this was an accident which is rare but can happen and for that- Im truly sorry we missed an opportunity to wow you. Id love to learn about which product you had and see if we can remedy this experience. If you feel open to it please contact us and ask for me, Im Von the founder. Id love to see what you were after and send you a free product to get us on the right track here. Thank you for taking time to leave this invaluable feedback. Our support number is 503-438-6783.

Response from IHCJan 10, 2025

Hi Jacob, Im Von the founder. Im sad to see this review. We pride ourselves on customer experience. Id really love to understand how we didn't meet your expectations and exceed them- our real goal. If you'd be open to discussing this in more detail please reach out to our support line and ask for me: 503-438-6783. Thank you so much for your feedback, we genuinely appreciate it and hope we can have a conversation to get on a good page with you. We are a humble but passionate company and these things are a real bummer and we would really like to see what we did and make it right.

Response from IHCJan 10, 2025

Hi M.Mill please reach out to our customer care team and we are happy to process this for you: 503-438-6783

Response from IHCJan 10, 2025

Ryan we are sorry this was not a 5 star experience for you. This item was on backorder due to a large sale that put us out of stock. We work hard to keep items in stock and 99% of the time we ship within 24 hours. This was an outlier experience and we would love to have an opportunity to show you this is the case. Please reach out to our support team so we can discuss this (if you are open to it. Thank you!): 503-438-6783.