Touchstone Essentials, IncReviews of thegoodinside.com

I ordered a product called Fulvic Minerals for my child. Compared to the regular zeolite and spray, it has a strong flavor. I had this product on auto-ship and got a second bottle. We never opened the second bottle and I contacted the company for a refund. They gave me a return code. Being a busy parent, I didn't return the item until around 4 months later. The product was still unopened and if my memory is correct, won't expire for over a year in 2025. I paid for the shipping for the product to go back. After not seeing a refund on my bank account statement I contacted to company. I was told by three people that they 'can't' send a refund past 30 days. I tell them I didn't see that obviously stated in the email with the return code. The manage said I should have 'just known' that there would be a return window because a lot of other companies do. She also said I should have seen the return policy on the website. I told her I'm busy and didn't think to check the website, I expected all pertinent details to be in the email with the return code. She said she would 'talk to the team about possibly putting the information in the emails with the return code'. What kind of customer service is this? The product was roughly $45-50 and the shipping was around $13. The company has an unopened, unexpired product AND took roughly $60 from my family. They claim they can't resell the product. Why not? Nothing is wrong with it, it's good for at least another year or longer. I told them I could have gifted the product to someone in my network if I had known about their policy. Why WOULDN'T they make the 30 day policy OBVIOUS? Why don't they see that not only did they waste my resources, but their own resources as well if they won't resell a product that still has a lot of life in it? It's a one month supply in a bottle, someone can easily use it up before it goes bad. I don't appreciate that the company did NOTHING to help me out. They didn't offer a future coupon code, a product of similar value, NOTHING. They didn't even ensure that they would make the refund policy more obvious to reduce WASTE for everyone. They claim their system wouldn't allow the refund. I am a BOOKKEEPING PROFESSIONAL and I KNOW how refunds work. I told the manager this and then she corrected herself and said they aren't 'willing' to give the refund. I do not recommend this company for it's lack of ethical values.

This company took my money and then labelled me as a scammer, blocking my account and refusing to ship any products. I was told my order was automatically flagged by their system but even after providing ID and speaking to several employees they were all very unwilling to help. It took me MONTHS to get my money back only through contacting the credit card company to file a chargeback. I definitely DO NOT recommend. Even if the products are amazing, the horrendous customer service and policies do not make it worth it. Edited to add - I recently tried to give your company another chance by trying to order a second time (in August) however when I requested the ordering code to place another order, like the first time, your representative refused to help and blocked me. I won't be giving you a third chance. Sorry.

The product made me sick and I never signed up for a subscription and yet they're charging me for another month. I have yet to receive the product even though it supposedly shipped over a week ago and they say the only way I can get a "refund" is if I go out of my way to send it back and even then I still have to pay for shipping for a product I did not buy. Customer service ended the chat on me and the calls don't go through. I wish I would have read the reviews for this company on here and BBB before ordering from them because then I would have known they were sketchy. I have since reported them to BBB and blocked them from charging my card again. I wouldn't recommend them or their products to anyone.