We believe it’s not too much to ask for your nutritional supplements to meetthe same high standard you want for your food: organic, clean and natural.•••Touchstone Essentials was born in 2012 with a vision of organicgoodness accessible to everyone. Getting the right nutrition is abig part of living to your full potential.•••We comb scientific journals and carefully cultivate formulas thatput healing plants at your fingertips. It’s a difference you can see and feel.•••Our supplements read like a recipe for good health.They're filled with organic fruits and veggies, and never any toxic additives.
Touchstone Essentials, Inc (thegoodinside.com) has 420 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
Touchstone Essentials, thegoodinside.com
Website
thegoodinside.com
Category
Personal Care
Location
Raleigh, North Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 81% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The product didn’t work at all as advertised. I spent almost $100 and there were no signs of improvement or changes.
Response from Touchstone Essentials, IncOct 7, 2024
Hello! We're sorry to hear you are unsatisfied with our products. Not noticing a difference right away or at all doesn't mean the zeolite isn't working; everyone is different and feels different effects from a detox. We back our high-quality products with a 30-day unconditional empty-bottle money-back guarantee. If you’re not satisfied for any reason, you can return your order for a full refund (less return shipping), which is issued back to the original payment method used. Do not hesitate to contact support if you have any questions.
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M M.
Bad company take care they will deduct…
Bad company take care they will deduct subscription amount even if it is cancelled and they don’t reply back take care of ur money never subscribe, and never leave ur payment data ( that is why the product not in amazon to take of money this way )
Response from Touchstone Essentials, IncOct 1, 2024
Hello! We are sorry to hear that you’re feeling unhappy with our services. After looking into your account, it appears that you successfully self-canceled your monthly subscription on September 29th. However, since the order was created on the same day, the cancellation of the subscription didn’t automatically apply to the order. To cancel the order, you would need to cancel the subscription before the order date. Our system shows that you sent in emails on Sunday, please note that our offices are closed on the weekends, and you can find our office hours online on our website. It can take 1 to 2 business days for our Support team to respond to emails. We have responded to your email today, October 1st, which is the 2nd business day. Please let us know if you need anything else!
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TeeP
I haven’t noticed anything positive…
I haven’t noticed anything positive with this. Tried to ask a question if I needed to change my diet or if it’s safe for breastfeeding and never found out. I ended up taking it as directed and it gave us both diarrhea everyday for a 2 weeks I used this product.
Response from Touchstone Essentials, IncOct 7, 2024
Hi! We're sorry to hear you have not received a response from our support team. While the zeolite Clinoptilolite has been granted GRAS (Generally Recognized As Safe) status by the FDA, and multiple studies have been conducted on pregnant animals, no studies have been conducted on pregnant or nursing humans. As with every supplement, each person should consult with their health care professional.
We’d suggest discontinuing use until symptoms subside and increasing water intake. Most people only experience positive side effects in using our natural zeolite. Because everyone’s body's burden of toxins is different, however, in some cases, a detox reaction can occur, such as feeling tired or having a headache. In those cases, it’s suggested to reduce the zeolite, and gradually increase it as the body adjusts to detoxification.
We hope you feel better soon.
Do not hesitate to contact support if you have any questions.
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Ri
If I could give 0 stars I would, Find a better company
If I could give 0 stars I would. Cancelled my order because "the subscribe and save was only for new customers and someone within the household has already blah blah blah". Absolutely money hungry. And you can barely log into their website if you have an account so good luck cancelling a subscription if you do have it. Company gave me the ick. Looking back at it, after reading the real reviews, it's probably for the best. I don't see Forever 21 cancelling orders because a customer tried to use a promo code. Crazy.
UPDATED RESPONSE TO COMPANY REPLY
Clearly the reviews speak for themselves. Clearly there needs to be an updated system for customer support per the reviews on this website. Clearly reviews would be positive and your rating higher if this company had a successful means of ensuring customer satisfaction - I encourage you to review the comments left on this website to ensure customer satisfaction. A 3.4???? Yikes.
Response from Touchstone Essentials, IncJul 29, 2024
We are sorry to hear that you are not satisfied with your recent experience.
Our promotional usage policy, which is available for all customers to view, clearly states that each promotion can only be used once per address, household, and account. If your account remains active and has not been closed due to promotional overuse, you can log in at any time. Should you wish to cancel your subscription, the process is straightforward and can be completed online or by contacting our support team. Our contact information is readily available on our website. Please understand that customer orders are canceled and the funds are returned if they use a promotion that is limited to one-time use per address, household, and account, as specified in our terms. We encourage you to review the promotional terms to ensure compliance. Please do not hesitate to reach out to us if you have any questions!
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Nicole
Delivery takes forever, maybe it will get to me in my lifespan
Ordered on the 13th of June, the package is stuck somewhere, that is if it was shipped at all. Hard to get in touch, they have this stupid bot on the site, no help at all
Response from Touchstone Essentials, IncJul 1, 2024
Hi Nicole! I'm sorry to hear that there is an issue with your delivery. We will need more information to look into this for you. You can reach out to our Support team via email, chat, or phone by clicking on the "Contact Us" link at the bottom of our website. That will bring you directly to the contact options so we can resolve this for you as quickly as possible.
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Jeane Líslei F.
Order canceled
I canceled a purchase on their website, they charged me on my card invoice and I still haven't received a refund! impossible to speak to anyone, the service is terrible, no consideration for the customer. I demand a full refund! taking into account that I canceled the order within the correct period.!!!!!
Response from Touchstone Essentials, IncJun 17, 2024
Hi Jeane! We are truly sorry to hear about your recent experience with our company. Upon reviewing our records, we did not find any phone, email, or chat communication from you regarding this matter. Your order was voided on June 8, 2024; however, it appears that the refund was not successfully processed by your bank. We recommend reaching out to your bank for further assistance. A member of our Support team will contact you by phone shortly, and we will also follow up with an email to ensure all your concerns are addressed.
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Ja
They won’t let me cancel my subscription
They won’t let me cancel my subscription
Response from Touchstone Essentials, IncApr 25, 2024
Hi! Customers can cancel their autoship subscription at any time by going online to their account or by contacting Support. If an autoship order was firmed or it has shipped, we would not be able to cancel the order; however, the autoship subscription can still be canceled. Customers can return their order for a refund! Please contact Support on how to do a return and they will be happy to assist you!
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Elizabeth H.
The worst customer service I have every…
The worst customer service I have ever dealt with. I was denied using a promo code for claims that I have ordered once before and used the code. I had not used the code (I have my previous order email) and they just kept saying it couldn't be used more than once. Ok fine, cancel all of my order... wouldn't do that either, instead just told me it already shipped and I could return for a refund, meanwhile I only made the purchase a couple of hours before and no tracking movement. They do not try to be helpful or remedy any issue with the customer, they just want to waste your time and take your money.
Response from Touchstone Essentials, IncApr 25, 2024
Hi Elizabeth! We are sorry to hear that your customer service experience did not meet your expectations. After a thorough review of your accounts, it shows that you were able to use a promotion code on one of the accounts that you created. There are specific promotions that can only be used on a new customer's first-time order. These promotions can only be used once per household, account, and address. These rules are stated in the promotion. If you ordered with us before, those promotion/discount codes will not apply. In our system, we see an account that was created on March 27, 2023, and a second account created on April 23, 2024. Please understand that when an order has shipped we cannot cancel the order because it is already in transit, we did provide you with instructions on how to return the product for a refund. It is also important to note that the carrier/courier company, in your case USPS, provides updates for tracking. Tracking details generally take 24 to 48 hours to update after an order is shipped. After reviewing your communication with Support, all of the necessary details were provided to you about the promotional rules, your accounts, and how to return your order. Please do not hesitate to contact Support if you need anything further!
