Touchstone Essentials, IncReviews of thegoodinside.com

Response from Touchstone Essentials, IncMay 20, 2025

Hi there! We're sorry to hear that you have not received your order. If you have reached out via email, please note that it can take 1-2 business days for reply. We also suggest checking your spam/junk folder if you have not received a reply within this timeframe. We offer chat and phone assistance for live support within our business hours. Unfortunately, we can't locate your account or order details with the information you've provided here and also do not want to make your information public. We suggest chatting with our Support team during business hours so that we can help resolve this for you. Our Support business hours are 9am-6pm ET M-TH, and 9am-5pm ET Friday (https://thegoodinside.com/contact). Please reach out, we'd be happy to help with this!

Response from Touchstone Essentials, IncMay 13, 2025

Good morning, Kelly! A hot rash is not a common side effect of Zeolite use. Most people who use natural zeolite report positive experiences as they detox heavy metals and toxins. Some people may have mild detox effects when they start out. In most cases, reducing the amount of zeolite and increasing water intake will ease those effects. The zeolite Clinoptilolite has been granted GRAS (Generally Recognized As Safe) status by the Food and Drug Administration. Since zeolites will attract water to facilitate the detoxification process, adequate filtered water intake is suggested (8 to 10 glasses a day) to avoid dehydration. If any signs of dehydration do appear (headaches, tiredness), increase your water intake and reduce your zeolite intake for that day. In rare cases, someone may experience a Herxheimer reaction or “healing crisis” whereby you may experience worsening symptoms for a short period before feeling relief. Herxheimer symptoms may include: Headache, Nausea, Upset Stomach, Brain Fog and Fatigue. However, because the zeolite clinoptilolite captures and holds heavy metals and toxins within its crystalline structure, a detox reaction is less likely to occur, since the toxins do not come in contact with the body’s systems as they are removed. This makes zeolite a far more gentle and preferred detoxification method compared to any other method. We do respond to all of our incoming support emails in 48-72 business hours, based on the incoming volume of the requests. We're sorry to hear that you are upset regarding our return process, but we do require the product to be returned in order to refund the product. We can assist you with obtaining the information for the return, if you'd like. Please reach out to us at [email protected] for further information. Please keep in mind the above mentioned response timeline if you've already submitted a request and we'll be with you as soon as we can!

Response from Touchstone Essentials, IncMay 9, 2025

Hi Olivia! We're sorry to hear you didn't receive your order. There can be a number of reasons for this. Sometimes an order is canceled by our system due to a mismatch on the billing address, a special offer than is not allowed to be applied to the order, or an issue with the delivery. We would like you to either reply to this review with more order/ account information or contact [email protected] to be able to look into this issue further. We hope to hear from you soon!

Response from Touchstone Essentials, IncMay 2, 2025

Hi there! We're sorry to hear that there is some confusion about your order. If you don't think that you've received any notice of cancellation, we suggest checking your spam/junk folder. If your order was cancelled, this usually indicates that there was an issue with the billing information provided, and these cancellations are done to protect the security of the cardholder. We typically reply to emails within two business days. If you don't believe you are receiving our email replies, you can also use our live chat feature or give us a call during our business hours. Please reach out at your earliest convenience, we'd be happy to help! https://thegoodinside.com/contact

Response from Touchstone Essentials, IncApr 21, 2025

Hi there, Tara! Thank you for your purchase and feedback! Our email is still working, it's [email protected] and we -can- be reached via phone at: (919) 900-4300. Our Support Hours are Mon.-Thu. 9 a.m.-6 p.m. ET; Fri. 9 a.m.-5 p.m. ET. If you tried to reach us on Friday, April 18, please note that our phone lines were temporarily unavailable that day. An automated message was in place to explain the reason for the interruption. Additionally, our office is closed on weekends, so our phones were not in service on Saturday or Sunday. To assist you further, we kindly ask that you email us with more details about your inquiry. We’ll be happy to look into the matter and provide the support you need.

Response from Touchstone Essentials, IncApr 15, 2025

Hi Irina! We're sorry to hear you are unsatisfied with the package. We use Shopper Approved for shoppers to leave reviews. They send out an email for you to submit a review about the ordering process and to review your product. We encourage you to reach out to support, they can answer any questions or concerns you may have. Thank you for shopping with us!

Response from Touchstone Essentials, IncApr 4, 2025

Good morning, Anna! We hope this finds you well! Our customer support team often works through all of the incoming emails within 48-72 business hours of them coming in. Chances are, if you emailed in, they responded. If you don't see a response, please check your spam/junk folder. Furthermore, if an order was cancelled, it was likely due to a decline from your bank or another error in placing the order. Please let us know if you have any further questions or concerns!

Response from Touchstone Essentials, IncMar 26, 2025

Hi Nicola! We sincerely apologize for any frustration we may have caused. Our business hours are Monday to Thursday from 9 AM to 6 PM ET, and Friday from 9 AM to 5 PM ET. We apologize for the delay in responding to your email. Supports typical response time is 1-2 business days, and we see that your initial email was sent on Monday. Since today is Wednesday, it falls within our expected timeframe, and we are actively addressing your inquiry. We understand you mentioned calling after 9 AM in your review, but did not specify the time zone. Please note that we are about 5 hours behind your time zone, so if your call was made during your local time, it's likely that it would have been outside of our operating hours. After reviewing your account, it looks like the voided order didn't refund properly. It was processed; however, the system didn't push it through for completion, and we have corrected this, and you will see a refund for the order that was placed on March 13th in your bank/card account in 7-10 business days. Your happiness is important to us, and we are here to assist you further if needed. Do not hesitate to contact support.