Touchstone Essentials, IncReviews of thegoodinside.com

Response from Touchstone Essentials, IncJul 7, 2025

Good morning, Bev! Thank you for your feedback and purchase! When using zeolite for the first time, detoxing the initial heavy metal load can take some time. Some folks notice a difference right away, for some, it takes a few weeks, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). Not noticing a difference right away or at all doesn't mean the zeolite isn't working; everyone is different and feels different effects from a detox. Pure Body Extra (PBX) zeolite detox spray and Pure Body drops work to remove heavy metals and other toxins from the gut and cells of the body. As heavy metals and toxins are removed, the body can function at an optimal level. Through supporting the immune system, trapping free radicals, and helping to balance the body’s pH, you may find you have improved energy levels, a more restful sleep, improved focus and clarity, and an overall sense of well-being. As a natural mineral supplement, Pure Body Extra (PBX) and Pure Body are not intended to diagnose, treat, cure, or prevent any disease. Please let us know if you have any further questions or concerns!

Response from Touchstone Essentials, IncJul 7, 2025

Good morning, Georgie! Thank you for your purchase and feedback. It doesn't appear that searching your name in our system brings up an email sent by you. Are you able to let us know what email your message came from so that we can take a look for you?

Response from Touchstone Essentials, IncJun 27, 2025

Good morning, Luccie! Thank you for your purchase and feedback. When using zeolite for the first time, detoxing the initial heavy metal load can take some time. Some folks notice a difference right away, for some, it takes a few weeks, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). Not noticing a difference right away or at all doesn't mean the zeolite isn't working; everyone is different and feels different effects from a detox. Pure Body Extra (PBX) zeolite detox spray and Pure Body drops work to remove heavy metals and other toxins from the gut and cells of the body. As heavy metals and toxins are removed, the body can function at an optimal level. Through supporting the immune system, trapping free radicals, and helping to balance the body’s pH, you may find you have improved energy levels, a more restful sleep, improved focus and clarity, and an overall sense of well-being. As a natural mineral supplement, Pure Body Extra (PBX) and Pure Body are not intended to diagnose, treat, cure, or prevent any disease. Touchstone believes it’s not too much to ask for your nutritional supplements to meet the same high standard you want for your food: organic, clean, and natural. This starts with organic practices, which mean fruits and vegetables that are free of herbicides, pesticides, and fungicides. Touchstone uses ingredients that are grown sustainably and gently processed to preserve the goodness within. All formulas are vegetarian friendly, and include plant-based enzymes and probiotics. We are sticklers about quality control and test everything before it ever gets close to the bottle. We select a diverse array of powerful plants that deliver concentrated nutrition in a convenient form. Efficacious, clean nutrition at your fingertips is the goal, and it simply costs more. You have a choice. After using our products, your experience will demonstrate that the extra efforts are worth it.

Response from Touchstone Essentials, IncJun 20, 2025

Hi Chelsey! Pure Body uses natural mineral zeolite, and the color of the mineral can depend on microscopic variations in its mineral composition. Therefore, the drops may have anywhere from a light beige, to light brown, to dark gray, to a greenish color with a slightly acidic odor due to the cleansing process. This is completely normal for clinoptilolite zeolite and the Pure Body drops. Since the product is all-natural with no preservatives, it’s important to keep the dropper sterile. For example, do not use it in the mouth or as a stirrer when adding drops to water or other liquid. We encourage you to contact support to obtain more information about your order/account to help resolve this matter. Thank you for shopping with us!

Response from Touchstone Essentials, IncJun 6, 2025

Hi Lise! We extend our sincerest apologies for your dissatisfaction with your order and our support services. Upon reviewing your order details and chat history, we have confirmed that the representative provided you with the accurate images available on our website. It is important to note that when selecting your shopping country, the currency we charge is indicated next to the country, which in your case is in USD. Additionally, when opting to translate our website into your preferred language, the dollar amount is also displayed, which may have led to the perception that it was in your local currency. The images you provided to our agent reflect the correct amount charged in USD. We acknowledge your frustration and regret any confusion this may have caused. We stand by the quality of our products and offer a 30-day unconditional money-back guarantee on empty bottles. Should you find yourself unsatisfied for any reason, you are welcome to return your order for a full refund (excluding return shipping), which will be processed back to the original payment method utilized.

Response from Touchstone Essentials, IncMay 28, 2025

Hi Cynthia! The promotion you tried to redeem is restricted to new customers with no prior purchases, and is one per address (billing/shipping) due to its special discount and limited availability. Thank you for your understanding. If you have any questions or need help with anything else, we’re here for you!

Response from Touchstone Essentials, IncMay 23, 2025

Hi Scott! Thank you for your recent purchase and for sharing your feedback! We're sorry to hear that there was some confusion around the ordering process. It sounds like you may have been attempting to use a first-time customer special offer, which provides a discount off of the monthly autoship price for your first order and does require enrollment in an autoship subscription (which you can cancel or manage at any time in between your scheduled orders). In addition, these special offers require unique links for checkout and are not offered by visiting our website (thegoodinside.com) directly. Have you reached out to our Support Team yet? We provide email responses in 1-2 business days, and live support during business hours via live chat and phone. If you have contacted us via email and haven't seen our reply, we suggest checking your spam/junk folder. Please reach out and our Support Team would be happy to look into this for you! https://thegoodinside.com/contact

Response from Touchstone Essentials, IncMay 22, 2025

Hi Nisha! Thank you for providing your feedback. With all banking being electronic nowadays, when the account is the same but only the card number or expiration date has changed, your banking institution/card company may still allow the transaction to go through. This is done on the bank/card company end, and no change is made by Touchstone Essentials. If you believe you cancelled your subscription over a year ago, you might have an autoship subscription on a different account or hold an Affiliate+ account which renews at $19.95 ($27 CAD) annually unless opted out of renewal. Unfortunately, we can't locate your account with the information that you've provided here, so please reach out to our Support Team and we'd be glad to look into this for you! (https://thegoodinside.com/contact)