Touchstone Essentials, IncReviews of thegoodinside.com

Response from Touchstone Essentials, IncDec 15, 2025

Good morning, Jazz! We're sorry to hear that you haven't noticed any changes. When using zeolite for the first time, detoxing the initial heavy metal load can take some time. Some folks notice a difference right away, for some, it takes a few weeks, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). Not noticing a difference right away or at all doesn't mean the zeolite isn't working; everyone is different and feels different effects from a detox. Pure Body Extra (PBX) zeolite detox spray and Pure Body drops work to remove heavy metals and other toxins from the gut and cells of the body. As heavy metals and toxins are removed, the body can function at an optimal level. Through supporting the immune system, trapping free radicals, and helping to balance the body’s pH, you may find you have improved energy levels, a more restful sleep, improved focus and clarity, and an overall sense of well-being. As a natural mineral supplement, Pure Body Extra (PBX) and Pure Body are not intended to diagnose, treat, cure, or prevent any disease.

Response from Touchstone Essentials, IncDec 3, 2025

Hi there, Leslie! Thank you for your feedback. We'd very much like to look into this for you, unfortunately, we would need further information to do so, such as an order number or email address linked to your account. We routinely go through our emails approximately every 3 business days or so, and there's a good chance that your email was responded to, so we'd like to see if we can locate that for you. Most people who use natural zeolite report positive experiences as they detox heavy metals and toxins. Some people may have mild detox effects when they start out. In most cases, reducing the amount of zeolite and increasing water intake will ease those effects. The zeolite Clinoptilolite has been granted GRAS (Generally Recognized As Safe) status by the Food and Drug Administration. Since zeolites will attract water to facilitate the detoxification process, adequate filtered water intake is suggested (8 to 10 glasses a day) to avoid dehydration. If any signs of dehydration do appear (headaches, tiredness), increase your water intake and reduce your zeolite intake for that day. In rare cases, someone may experience a Herxheimer reaction or “healing crisis” whereby you may experience worsening symptoms for a short period before feeling relief. Herxheimer symptoms may include: Headache, Nausea, Upset Stomach, Brain Fog and Fatigue. However, because the zeolite clinoptilolite captures and holds heavy metals and toxins within its crystalline structure, a detox reaction is less likely to occur, since the toxins do not come in contact with the body’s systems as they are removed. This makes zeolite a far more gentle and preferred detoxification method compared to any other method. EDIT: After speaking with you via email and being able to locate your account, our records indicate that a response was sent to your original email on November 3rd at 3:33pm. We do apologize if you didn't receive this response (it could have been caught in your spam filter or spam folder), but we do see that a response was sent within a reasonable timeframe from your original email.

Response from Touchstone Essentials, IncNov 28, 2025

Dear Joanne, We’re truly sorry to hear that your experience with us didn’t meet your expectations. We understand how frustrating this must have been, and we want to ensure we make it right. On January 5, 2024, we confirmed that your order had been returned to us. At that time, we requested that you verify your shipping address so we could send out a replacement because you requested a replacement to be sent to you. Unfortunately, we didn’t receive an update from you, which led to the closure of the issue on our end. In retrospect, we should have followed up with you, and we sincerely apologize for this oversight. To clarify, we have not blocked your account. We did receive your email sent on Sunday, November 23, 2025, but as we are closed on weekends and experienced a higher-than-usual volume of emails due to our Black Friday sales, our response was delayed. We have since replied to your inquiry with a resolution. If you haven’t received our response yet, we kindly ask that you check your spam or junk folder, as sometimes emails can be mistakenly filtered there. We greatly appreciate your understanding, and we’re here to assist you further. Please don’t hesitate to reach out if you need anything else.

Response from Touchstone Essentials, IncOct 6, 2025

Hi Bonbon! We regret to learn about your experience with one of our Affiliates. We would appreciate it if you could provide us with more details regarding the issue. Please send an email to [email protected] with the subject line "Trustpilot review." We are glad to know that our support team was able to assist you, and we are here to offer any further assistance you may need. When placing an order with our company, it is necessary to create an account using your personal information. We recommend ensuring that you do not share your password to help avoid any similar situations in the future. Our support team will not disclose any personal information without your permission. Thank you for purchasing from Touchstone Essentials.

Response from Touchstone Essentials, IncAug 29, 2025

Thank you for your feedback—we’re truly sorry to hear that your experience didn’t meet your expectations. We want to assure you that we take all reviews seriously and have a dedicated team that thoughtfully responds to each one. Our replies are carefully considered and based on the specific details available to us at the time. In some cases, when we’re unable to locate an account or order based on the information provided in a review, we do reach out for more details so we can offer the best support possible. You’re welcome to browse our reviews on our website, which come from verified buyers, to see what others are saying. We value all of our customers and are grateful for the many who have shared honest feedback about their experiences with our products. Feedback like yours helps us continue to be transparent and responsive, and it allows others to see that we genuinely care about both the reviews we receive and the customers behind them. If you have any other questions or concerns, you're more than welcome to email us at [email protected]! We hope you have a wonderful day!

Response from Touchstone Essentials, IncAug 13, 2025

Hi Kris! Thanks for taking the time to share your feedback with us. Without being able to locate your account, it sounds like you may have signed up for an autoship subscription with your initial purchase. If you'd like to make sure you are no longer scheduled for autoship orders, or to see if your recent order is eligible for return, please reach out and a member of our Support Team would be more than happy to help! https://thegoodinside.com/contact

Response from Touchstone Essentials, IncAug 5, 2025

Hi Sibelle! We're sorry to hear your son is not feeling well. We are having trouble finding your account. We have requested that you please provide us with more information so that we can look further into your account. Our natural detox supplements (Pure Body Extra, Pure Body, Fulvic Minerals+) do not contain any of the allergens that commonly cause a reaction. While it’s possible for someone to have an allergic reaction to anything (even sunlight or water), an allergy to natural zeolite is extremely rare. Zeolite is not stored in the body, passing through the excretory system within 4 to 6 hours. The natural mineral Clinoptilolite zeolite is safe for long-term, daily use and has been granted GRAS (Generally Recognized As Safe) status by the US FDA. Our support team offers a response to emails within 48-72 hours of receiving the email, we have notified support about your review and will be responding to your email. Please look for this response in your general inbox or your junk/spam folder. Touchstone Essentials supplements are designed to support detoxification and well-being; they are not intended to diagnose, treat, cure, or prevent any disease. However, scientific research has established a connection between nutrition and health. As with all supplements, we encourage you to consult with your health professional with regard to your individual medical needs.

Response from Touchstone Essentials, IncJul 10, 2025

Good morning! Thank you for your purchase and feedback. Unfortunately, with the information given in this review, we're unable to locate your account. We'd love to assist you with this issue, so please reach out to us at [email protected] or chat with us on our website: thegoodinside.com, so that we can assist further with this! EDIT (7/11/25) We're sorry to hear that you feel robbed, that is not our intention to make you feel that way. We do have policies in place for replacing or refunding missing orders, and they do include receiving information from the USPS office that delivered the order. If they've said that they'll email you the information stating that they lost it, that's all we'll need to see in order to issue a replacement or refund, but we do have to have that information in order to replace or refund for the missing package.