Touchstone Essentials, IncReviews of thegoodinside.com

Response from Touchstone Essentials, IncMay 26, 2026

Good morning, Andrew! Thank you for your purchase and feedback. Your assertion that we sent you "nothing in a bottle" is not the case. Starting zeolite for the first time, your body may be working through years of accumulated toxins, and that process looks different for everyone. Some people notice a difference within the first few days. For others, it takes a few weeks of consistent use before anything shifts. And some people don't feel any noticeable change at all while they're taking it. That last part is worth knowing: a surprising number of customers only realize the zeolite was doing its job after they stop taking it for a while and then notice the difference. If that happens to you, welcome to the club. Not feeling an obvious effect right away doesn't mean it isn't working. Zeolite supports the body's natural ability to cleanse at a cellular level, and that's not always something you can feel. Everyone's body is different, everyone's starting point is different, and detox isn't a one size fits all experience. Stick with it, and give your body the time it needs. Pure Body Extra (PBX) zeolite detox spray and Pure Body drops work to remove heavy metals and other toxins from the gut and cells of the body. As heavy metals and toxins are removed, the body can function at an optimal level. Through supporting the immune system, trapping free radicals, and helping to balance the body’s pH, you may find you have improved energy levels, a more restful sleep, improved focus and clarity, and an overall sense of well-being. As a natural mineral supplement, Pure Body Extra (PBX) and Pure Body are not intended to diagnose, treat, cure, or prevent any disease.

Response from Touchstone Essentials, IncMay 19, 2026

Hi Milton! We are sorry to hear this interaction left you feeling frustrated, and we appreciate you giving us the opportunity to address your concerns. After a thorough review of the call recording, we are unable to confirm that our team member was rude or verbally abusive at any point during the interaction. Our team member handled the call professionally throughout. The conversation included language that fell outside of what our team members are required to engage with, which led to the call being disconnected. Regarding your order, our team member located your account using the name provided at the start of the call, but was initially unable to locate a recent order. Once the order number was provided, an account under a different name — not linked to the phone number used for the call — was found. The order was canceled due to the use of a new customer discount offer, and our team explained the reason for the cancellation. You were absolutely right to question the charge, and we apologize for any confusion. We can confirm that a full refund has been issued. Depending on your payment method through PayPal, processing times can range from the same day up to 30 days, based on your bank or card issuer's policies. The article on Trend Tracker News is an unfortunate example of an AI-generated fake story. There is no lawsuit involving Touchstone Essentials in any shape or form. Rather, this seems to be a case of an international website (based in Kathmandu, Nepal) trying to hijack commonly searched terms for the company (such as our name, product name, etc.) to drive traffic to their site. A quick review of other articles on their site shows similar stories. We are evaluating our legal options to have this false and misleading story removed. We have a responsibility to ensure a respectful environment for both our customers and our staff. If there is anything further we can assist with, please don't hesitate to reach out to us directly at [email protected].

Response from Touchstone Essentials, IncMay 1, 2026

Hi Denise. Thank you for sharing your experience, and we are truly sorry to hear that you and your daughters did not see the results you were hoping for. We completely understand how disappointing that feels, particularly given the investment you made. We understand that our 30-day guarantee window did not align with the timeline you needed, and we genuinely wish we could change that outcome for you. Your feedback about how we communicate our return policy is something we are taking seriously, and we appreciate you being direct with us about it. If there is anything else we can do to support you, please do not hesitate to reach out.

Response from Touchstone Essentials, IncApr 23, 2026

Hi Cassandra! We're sorry to hear you have not received your order. Our support team understands how frustrating it can be for the order not to arrive after the tracking shows delivered. Luckily, we do have a policy and instructions on the next steps to help locate the order. Our support team has responded to your emails with those steps. Do not hesitate to contact support if you have any questions or concerns. Thank you for shopping with us!

Response from Touchstone Essentials, IncApr 6, 2026

佐伯様 ご体験をお聞かせくださり、ありがとうございます。また、迅速な配送についてお気遣いのお言葉もいただき、大変うれしく思います。 のどの痛みや発熱などのご不調が出たとのこと、大変つらい思いをされたことと思います。体調の変化があった際に製品の使用を中止されたご判断は、とても適切だったと思います。 お体の状態や製品との相性については、お一人おひとりによって異なる場合がございます。もしよろしければ、弊社サポートチームまで直接ご連絡いただけますでしょうか。状況をもう少し詳しくお伺いした上で、できる限りお力になりたいと思っております。 どうぞお体をお大事になさってください。引き続きご不明な点がございましたら、いつでもお気軽にお問い合わせください。 Touchstone Essentials サポートチーム thegoodinside.com

Response from Touchstone Essentials, IncMar 3, 2026

Good morning! We hope this finds you well and thank you for reaching out. Can you reach out to us at [email protected] so that we can look into this for you and obtain more information?

Response from Touchstone Essentials, IncJan 14, 2026

Hi! Thanks for the recent order and for taking the time to share your thoughts with us! We're sorry to hear that our supplements haven't quite met your expectations. When using zeolite for the first time, detoxing the initial heavy metal load can take some time. Some folks notice a difference right away, for some, it takes a few weeks, while others never notice a difference. Not noticing a difference right away or at all doesn't mean the zeolite isn't working; everyone is different and feels different effects from a detox. Pure Body Extra (PBX) zeolite detox spray and Pure Body drops work to remove heavy metals and other toxins from the gut and cells of the body. As heavy metals and toxins are removed, the body can function at an optimal level. Through supporting the immune system, trapping free radicals, and helping to balance the body’s pH, you may find you have improved energy levels, a more restful sleep, improved focus and clarity, and an overall sense of well-being. As a natural mineral supplement, Pure Body Extra (PBX) and Pure Body are not intended to diagnose, treat, cure, or prevent any disease. If you have any questions, don't hesitate to reach out to our friendly Support Team!

Response from Touchstone Essentials, IncDec 19, 2025

Good morning! Thank you for your purchase and feedback. Touchstone believes it’s not too much to ask for your nutritional supplements to meet the same high standard you want for your food: organic, clean, and natural. This starts with organic practices, which mean fruits and vegetables that are free of herbicides, pesticides, and fungicides. Touchstone uses ingredients that are grown sustainably and gently processed to preserve the goodness within. All formulas are vegetarian friendly, and include plant-based enzymes and probiotics. We are sticklers about quality control and test everything before it ever gets close to the bottle. We select a diverse array of powerful plants that deliver concentrated nutrition in a convenient form. Efficacious, clean nutrition at your fingertips is the goal, and it simply costs more. You have a choice. After using our products, your experience will demonstrate that the extra efforts are worth it. Touchstone Essentials adheres to all guidelines for selling our products in the associated country, we sell where it is legal to do so, which includes the UK and Europe. The website contains offers for opting into the auto-ship subscription, we also have 3 and 5 pack options of some of our products to increase the savings that customers see. You’re by no means required to do so, but the option is there if you’d like it. On the contrary, the 3 and 5 pack options are very popular with our customers and the auto-ship subscription is even more popular. In regards to your comments about the Affiliate + membership and remaining active via the 100PV threshold, this information is provided to Affiliate+ members during sign-up via the terms and conditions and we’ve made it even easier to remain active by introducing the option to have 5 personally enrolled members of your downline as an option, instead of 100PV per month. This is a goal that many Affiliate+ members are easily able to maintain. We don’t coerce anyone into any purchase or program, there are options throughout the checkout process making customers aware of their options and the available upgrades and programs they can opt into, but again, that’s the extent of it, they can opt into these programs, they’re not forced or coerced to do so. Many of our Affiliate+ members opt into the yearly auto-renewal, however, once again, our Affiliate+ policies and procedures covers what happens if you opt out of the yearly renewal. The Affiliate+ program is only available via a yearly membership, so if you opt out of that membership and lose your Affiliate+ status, you’re downgraded to you a standard customer account, this is standard practice with many memberships that require a paid option. Furthermore, we do send quite a few emails out to customers regarding concerns with their accounts, if you haven’t received one of our emails, we’d suggest checking your spam filters and folders. Please let us know if you have any further questions.