The Glow FairyReviews of theglowfairy.com

Can we talk about exceptional customer service?! Wow! I emailed support the evening I received my first product because I was concerned about the label/branding. The box was labeled and sealed, but the tube had no labeling/branding. I did not want to use the product without verification of ingredients so I was pleased to receive a reply from Lauren W. in LESS THAN 10 MINUTES. She explained they received a batch with no branding, but assured me it was the correct product. Communication is rare these days— it was amazing to receive such wonderful service and I look forward to trying the serum.

Excellent customer service from Lauryn! She replied to my query within 5 minutes of emailing customer service and rectified the issue ASAP. Thank you!

Fantastic customer service! Received a response within minutes of emailing them !!!

My shipment has been 2 weeks in transit in spite of me paying for express shipping. Lauryn kindly stepped in and refunded me part of the shipping cost. How's that for 5 star customer service! Thanks again Lauryn - I will post a product review when I receive the goods

Extremely fast reply for an issue with my order and immediately fixed the issue!

I accidentally pressed the purchase button and ordered an extra 3 sets, when I meant to press continue shopping! I emailed support and Amanda quickly resolved the problem and issued me a refund within minutes of my email. I really appreciated her quick response in managing the situation. Thank you so much, Amanda!!

I had to send an email to enquire about a product I didn't receive, and I was surprised to see that only a matter of minutes later, I received a friendly, helpful reply, and the issue got instantly addressed. Customer service is what makes a business and I would deal with them again without hesitation! Thanks so much :)

Not yet received the product, due to shipping time, but am super impressed by customer service, who responded within minutes, (despite being in a different country!), and who were able to give me a full and positive update! Expecting product soon and will review then. Not often that you get such great customer service.