thegiftio.comReviews of thegiftio.com

As your company name would suggest, most people probably buy from you because they are looking for gifts for their loved ones. Gifts are often tied to a specific date - a surprise, celebrating a special occasion or event. My purchase was going to be a B-day surprise. Even though I placed my order 3 weeks in advanced of the special day, assured by the estimated 5 to 7 business day turn-around listed on your website, the item arrived almost a week after the day. The shirt is great and all, good quality - but the surprise was ruined. What irked me the most about the transaction is that I didn’t receive notification from you that there was a delay until 9 business days after my order was placed. Then your email indicated you’ve made “special arrangements” for expedited shipping. This was misleading as well. The item arrived 4 business days later via UPS Ground. What the heck guys? Any successful company lives by their brand. For a company in the gift giving business you ought to understand that delays are detrimental to your success. Understandably, delays can’t always be mitigated due to extenuating circumstances. That’s why you must excel at pro-active and timely communication. Be transparent and provide accurate estimates. Give your customer as much time as possible to pivot and work on an alternate surprise if you can’t deliver in time. Trust me, they will appreciate and respect you for it. Trust is an integral part of success. I can’t say that you’ve earned mine with this transaction.

From the original order date to the day the shipment was received was over three weeks. This is very unacceptable since the order did not even ship until two and a half weeks after the original order date.