The Frye CompanyReviews of thefryecompany.com

★☆☆☆☆ I purchased several items from Frye at the end of April, including a belt that turned out to be inexplicably oversized. Shortly after my purchase, I was out of the country on business for several months and didn't receive or inspect my order until I returned. When I attempted to make a return, I couldn't even locate my order on Frye's website. Customer service was equally disappointing. The representative was difficult to understand, but agreed to "escalate" my request because I had apparently "violated" Frye's 30-day return policy. As expected, the request was denied. Their solution? Sell my brand-new belt on Frye's resale site. Seriously? In today's retail environment, customer service is a competitive advantage. Frye has chosen rigid policy over common sense and customer loyalty. There is nothing about the brand today that justifies treating customers this way—especially when there are countless competitors offering comparable products with far better service. A company can lose a customer over a belt. Frye just did. I'll gladly spend my money elsewhere.

Their products are so expensive you would think they would care about the quality. NOPE! Bought a $500 bag and it came apart in 8 months. Called and they said, we don't warranty any of our products. When the response should have been - "OMG, we stand by the quality of our products! How can we make this right?!". DO NOT BUY FROM THEM!

BUYERS BEWARE! Frye sold me faulty boots under the guise of “Frye found”. A crookedly mounted heel, leather with visible machine slash cut marks and Poor construction is not ‘preloved and/or lightly worn! These boots have never been worn at all. Is this how you offload your rubbish???? Rip off customers??!!!!! And your solution now is to offer me $40 Frye credit ???? Pick up your garbage and refund my money in full immediately!!!

Only one star bc something had to be entered in order for me to leave a review. This is a very simple review....HIGHWAY ROBBERY!!! $500.00 for the Logan Bag & only 7 months later....IT'S FALLING APART!!! The leather is peeling and strings are popping out everywhere!!! I only paid $300 for my last work bag and I carried it for more than FIVE YEARS!!! I only had to replace it because the zipper stripped and after shopping around, I didn't feel like it was worth paying over $100 to have it replaced....BIGGEST MISTAKE EVER! I will NEVER shop from the Frye Company again!!! This piece of CHEAP CRAP can't possibly be real genuine leather! NEVER AGAIN!!!

I bought a pair of their Connor Venetian loafers on May 7, 2026. After only one wearing, the dye in the shoes stained the yellow socks that I had been wearing. The shoes had not been exposed to water or perspiration. Frye refused my request for a return and refund, citing the "Final Sale" status of the purchase. I would understand their position if I did not like the styling or fit, but these shoes clearly had a defect in their manufacturing.

I’ve been a Frye customer for nearly 30 years, which makes this experience particularly frustrating. I recently ordered the Carson Piping Bootie in the same size (8.5) as a pair I already own. The new pair fits materially smaller. After raising the issue, Frye acknowledged that this is effectively a different version of the boot with a different fit—despite being sold under nearly the same name. I requested a simple exchange to a larger size (which is in stock). I did not ask for a refund—just a size exchange so I could actually wear the boots. Frye refused, citing their “final sale” policy, even after escalation and review. Policies are understandable, but they should not override basic fairness. When a product’s fit changes without clear disclosure, customers should not be left with something unusable. At a minimum, an exchange should be offered. This was an easy opportunity to stand behind both the product and a long-time customer. Instead, Frye chose rigid policy over reasonable resolution. Very disappointing—and enough to make me reconsider the brand going forward.

I am extremely disappointed with my recent purchase from Frye. While the Carson Ballet flats appear to be well made, they run larger than expected. When I attempted to exchange them for a smaller size, I was informed that exchanges were not permitted. It was only then that I learned the item was final sale. Despite the $115 price point, neither returns nor exchanges were allowed. I wish this policy had been communicated more clearly, and it significantly impacted my overall experience. For the hefty price and terrible experience, I will not be purchasing from the Frye Company again.

Their harness boot is a total piece of junk. Its not leather. Mr. Frye would be spinning in his grave. This company must be owned by private equity who are sh***ing on the brand history. Go buy another boot (like tecovas justin dan post or durango)...anything but this junk.