Frozen Garden Reviews | Read Customer Reviews of thefrozengarden.com

Frozen GardenReviews of thefrozengarden.com

4.7196 reviews
Takeaway
2901 Cascade Drive, Unit B, Valparaiso, Indiana

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Frozen Garden

About Frozen Garden

Frozen Garden, a woman-owned business based in Indiana, makes healthy eating simple with farm fresh ingredients that are ready in seconds. Makers of ready to blend Smoothies, Fusion beverage infusers, guilt-free craveable Delites, Overnight Oats, and heat and eat Garden Bowls. Each Frozen Garden product is made with 100% real fruits, vegetables, seeds and spices – with no added sugar, preservatives, supplements or gimmicks. Plus, Frozen Garden does all the work so there's no washing, peeling, chopping, rotting food in the fridge or looking for a recipe. Additionally, all Frozen Garden products are vegan, gluten-free, dairy-free, and contain no added sugar.

Frozen Garden (thefrozengarden.com) has 196 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: thefrozengarden.com
Website: thefrozengarden.com
Category: Takeaway
Location: Valparaiso, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Frozen Garden reviews

Showing 7 reviews with 1 star · Clear filters

Nick
May 4, 2023
I purchased on March 30th
I purchased on March 30th. $70.42. I waited 2 weeks then contacted support. No one answered. I am still waiting for the product, I disputed the charge with my credit card.
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Gigi
May 4, 2023
Don’t like the taste
Don’t like the taste
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Daniel W.
Mar 10, 2021
No taste
It has No taste
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Kelly
Feb 3, 2020
Did not like the taste of the shakes at…
Did not like the taste of the shakes at all 🤮
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Cheryl P.
Oct 16, 2019
I would have given a zero
I would have given a zero, had that been an option. After 2 weeks of dealing with Frozen Garden I have yet to receive a single properly frozen item. My delivery took a full week, by which time everything was completely rotten. I am still trying to get some kind of positive resolution orva re-ship on my order, but so far, all I'm getting is irritated. My honest advice at this point- RUN AWAY!!!
Response from Frozen GardenOct 16, 2019
Hi Cheryl. I am sorry that you are upset. When you emailed us on Saturday that your package arrived unfrozen, we responded 7 minutes later informing you that the UPS tracking information said that there was a UPS train derailment that delayed your package. We let you know at that time that we would replace your order at no cost to you on Monday. We shipped your replacement order out on Monday and it’s scheduled to be delivered on time tomorrow. As we communicated via email, we are sorry for the inconvenience of the UPS train derailment but we are at the mercy of the carriers. But we always replace orders at no cost to the customer when something happens during transit.
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Julie B.
Sep 9, 2019
I placed an order several weeks ago and…
I placed an order several weeks ago and have not received it due to shipping and the Labor day holiday. I also have not received my replacement order. I ordered $200 worth of product. This experience has not been a good one.
Response from Frozen GardenSep 9, 2019
Hi Julie. I am sorry that you are having a bad experience with our shipping process. Unfortunately, UPS delayed the shipment which is out of our control. As we discussed over email, we are replacing your order at no cost to you which is what we do with all packages that get delayed due to weather or other unforeseen issues that UPS runs into. We are also not able to control when there are UPS holidays and they don't move packages. This can lead to some longer transit times to certain parts of the country. But, we will be greatly improving the time in transit by the end of the year as we are beginning a new partnership with a company that will be able to reach the entire West Coast in just 1 or 2 business days. Being a small business, we don't have the reach that someone like Amazon does as they have shipping facilities across the entire country. Thank you for your patience as we resolve this issue for you.
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James
Mar 10, 2019
Overpriced Garbage.
Arrived thawed not frozen, tried variety ALL garbage.. not to mention over priced! They clearly write their own reviews... GARBAGE. Save your money and your taste buds.
Response from Frozen GardenMar 10, 2019
Hi James. I am so sorry to hear that you had a bad experience with Frozen Garden! If there was a UPS delay in transit that caused your smoothies to arrive unfrozen, we always replace those orders in full at no cost to the customer. However, I am unable to see the order you placed as this review is not a Verified Order review. You can see that we don't write our own reviews as Trustpilot is able to link reviews to actual orders and then marks them as such. Unlike many businesses out there, we actually take our ethics very seriously. We also understand that not everyone will like our smoothies, which is ok. But, we absolutely don't want anyone to have a bad experience with Frozen Garden, in general, and that is something that we can control. If you would like to email us at [email protected] with your order number, we will absolutely rectify this situation. Again, we are sorry you had a poor experience.
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