Scottie B.
Beware of unannounced shipping delays.
The fact that you are asking for my experience BEFORE I’ve even received any product is beyond my understanding. I’ve received over 10 emails from freeze pipe informing me of future products, and now this survey. It’s been over a month and two weeks and still ZERO products delivered. There were no warnings about the delays before my order so my expectations were the 5-7 business days, as advertised(I even purchased the additional shipping insurance). Then after I emailed customer service I received a reply after my 7th email addressing the delay. High demand over the holidays was the reason given. My only issue was had I’d known it would take almost 6 weeks to receive the products ordered I would have bought them from my local smoke shop. Lessons learned. This will be my LAST purchase from your online store. I’m extremely disappointed and this is my first one star review I’ve ever made for any services in my life. And I’m only giving it because I still haven’t received any of my order. So please don’t flood my email box before you actually deliver.