Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
thefreezepipe.com (thefreezepipe.com) has 565 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
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Excellent
Showing 110 reviews with 1 star · Clear filters
jason K.
I ordered a freeze bong from them under a special promotion. There are parts missing from the package. I emailed them to inquire but never heard back. I even followed up and still nothing. Customer service won't get back to me.
Holly A.
We purchased a bubbler from this company. The day we received it we were quite excited as we already owned one of their blunt tips and enjoy it very much. We attempted to use it. It worked for like 10 minutes and broke. We immediately emailed the company with pictures. It took them a while (days) to get back to us. When they finally did they offered us a mere 25% off a new one because it "looked" used.
Aaron
AWFUL customer service! Truly the WORST. Delivered an order after I clearly cancelled before shipping. They will NOT provide a simole return for refund. These people are SCAM artists! Refuse to allow to speak with a supervisor and have now blocked me on social media. Awful product / AWFUL service. DO NOT BUY-
William W.
This is the second time I've had to purchase a new glycerin coil. Both of the previous ones had hairline fractures along the top and all the glycerin leaked out. The first was replaced by Freeze Pipe, now I have to purchase a new one. Since they both cracked in the same place, seems like a defective product...
ryan K.
YOU CAN'T CLEAN THESE!!! AVOID THESE PRODUCTS. Once you get a small item lodged in the tube, it becomes an expensive piece of trash, because you literally can't use it. I have asked them to send me a full refund, and we will see. STAY AWAY FROM THESE PRODUCTS.
James W.
Can't track package and bad late. It's a Scam I'm guessing don't purchase this item. BEWARE
Zachary H.
Terrible customer support. They don’t email, pickup the phone or return calls. Decent product, but if you have to get holding them, don’t count on it. Shipping is horrible, you get it USPS same method no matter if you pay for expedite shipping or not. Don’t waste your money.
J Z.
STRAIGHT TRASH!!! DOESNT STAY COLD LONG ENOUGH.. AND MY F***ING BOWL BROKE AS I WAS SMOKING!!!! WASTE OF 80 F***ING DOLLARS!!!!!