thefreezepipe.comReviews of thefreezepipe.com

After wanting a freeze pipe for a long time, my wife finally bought me one because I read the reviews saying it was very sturdy. Well about the fourth use. It rolled off about a 19 inch table onto a carpet that was on Pavers so there was a carpeted cushion before the pavers, and the bowl part broke away from the rest of the pipe of super disappointed contacted freeze pipe, and they offered a discount on the next one their pipes they sell online other companies that guarantee against breakage. These are too expensive for me to risk it again after being told they’re very very strong super disappointed, Mayer beware does you put ice in a bong and deal with it?

product is advertised as "18mm" when it does not fit any 18mm fitment. They refuse to exchange or refund. DO NOT BUY. total scam

Worst customer service. Substandard product. Absolute GIMMICK mini dab rig banger broke 4th time it was heated. Broke at the stem hot bowl crashed on stainless steel tray on my lap...... less than a day later the extended glycerin chamber broke while simply lifting it up BY THE BASE, because it was to top heavy. Standard freeze pipe bowls fall out so don't use it in bed...products Substandard for the price and most importantly they are DANGEROUS!!!!

I would give them a minus it that was available. Ordered one in January got email stating order not complete. Followed email got charged again. Two prices for same item. Emails to customer service go ignored until I dispute charges. Got first pipe very awkward to use. Still fighting over second charge emails from them stating it was my bank. Credit card charge so sent them copies both charges. Second pipe shows up. No order number for second pipe how convenient and they state no returns. It was unopened. I argued I did not order a second and the scam email they sent caused the second order. They agree to take back but my expense to ship and insure Then they want copy of receipt for tracking send that with package and email correspondence. They again ask for it and again sent email.. They refund only the 118.95 but not the difference in charge for the same product at 132.95 and they do not refund shipping and insurance to return a product I did not order. They are not responding to emails requesting the almost 50$ I'm out

Fake company, will not ship your products to you! Do not buy anything from this "company" they will steal your money l, not ship you what you order, and will not respond to your email inquiries or answer the phone. Straight garbage!

Complete scam, this company is trash! I ordered 2 products from them, well over 250 dollars. Paid for expedited shipping on the 4th of January, my packages are apparently "lost"(yeah right) I have contacted their customer service through email everyday since my package was lost (10 days) with literally 0 response. Do not buy anything from these people, it is a scam, they will take your money and not send you anything. Straight garbage!

I was sent the wrong size ash catcher. I like their products but their customer service is awful. I tried for over a month to get ahold of them. Calling, emailing even the chat provided on their website. When I finally did get a hold of them I was provided with a return shipping label and the promise then I would be shipped the correct item when I shipped the one I had. I shipped it, it's now been a week and I have tried to contact them for an update. Through the means in which they finally communicated with me. I have yet to hear back from them. So now I don't have an ash catcher and they still have my money.

Most fragile glass iv ever used. Bubbler broke 5 days after getting it when the pipe tipped over didn't even fall. The $75 replacement showed up broke and got crickets from customer support