thefreezepipe.comReviews of thefreezepipe.com

Paid almost 100$ with express shipping 2 weeks before Christmas. Tracking label was created yet nothing has even been shipped for WEEKS! Unacceptable as they have my money already yet I received nothing. If I don't see a response or refund I'll fill credit fraud on Tuesday.

I bought a puffco peak from you guys a few weeks ago. I have used one before and I know how they work. This peak will not hold a charge. It's the worst purchase I've made this year. It would be fine if you guys just replaced it, but it's been about two weeks and you have yet to respond to the five emails I sent. I'm frustrated and fed up. I will no longer continue to buy your products or spread the good word about your company if you do not make this right!

I ordered on December 7th and still haven't received my order. Tracking says a label was created on December 9th. I emailed them And they responded saying saying that yes the label was created when I ordered it but that it was still in queue for the warehouse workers to pull and ship to me. I've tried emailing them 3 more times with no response. I wish I could give 0 stars!!

Terrible customer service and the shipping rate is not as advertised. I ordered my item the first week of December as a christmas gift. It is now December 28th and no response from customer service despite multiple emails. They do not offer a phone number to call. USPS has printed the label but not received the item, so who knows where it is. No movement in tracking since december 14th. I give them a zero for communication and shipping. Seems like a cool product but when shipping goes wrong and there no one to turn to for help, it feels like a huge scam! Who knows when/if I'll ever receive the product I purchased.

Ordered my item the first week of December as a gift . It is now December 27th and no response from customer service. No movement in tracking since december 10th. If i can give them a zero for communication and shipping i would. Multiple emails and texts with no response.

I ordered from Freeze Pipe for a couple of holiday gifts. I thought I gave myself plenty of time (two weeks) to receive the merchandise prior to Christmas and I still haven’t received my items. The shipping status is still sitting at “Label Created”. They have charged my card already and now I’m stuck without two gifts. Other reviews indicate that shipping and communications are a trend with this business. I am now finding out after the fact. Buyer beware, they pay for high profile advertising and offer discount codes to entice you to purchase and then make the customer suffer with subpar shipping and customer service standards.

My pipe resonated at the mouth peice only after 3 times of using it. Got it unclogged now but with a new pipe this should have not happened. Other than that I love it.

Absolutely brutal customer service. They create a shipping label about a day after you place the order, but then it takes weeks for them to actually ship the product. What's worse, is they actually charge your card prior to shipping. That's cool, you can take my money but not get around to shipping the product. Customer service is useless. You deserve better than there amateurs. Update: the pipe I ordered lasted 3 weeks before I dropped it from a height of one-foot, which broke it into several pieces. I left a review at the Freeze pipe website, which they didn't post (this is why they have excellent reviews, they are hand-picked). Customer service emailed me and asked me how they could change my review to a 5-star and basically offered me a discount on my next order....like I would ever order crap from these people again.