thefreezepipe.comReviews of thefreezepipe.com

All the glass easily broke. First piece didn’t last beyond cleaning, didn’t even get to use it. I re-ordered and the second piece broke within two days.

Glass poorly made. Do not recommend. Better to go to your local store.

So I bought 2 water bubblers kits as birthday gifts one for me and my son I got them on the 05-27-2023 at 11 am I paid for express shipping used it and it was lovely nice water bubbler okay now it say h can leave it in over night to freeze it took it out on the 05-28-2023 to use took a few hits place the bubbler on my plastic bin for when I’m ready all of a sudden I hear crack the bubbler is finish 24 hours and it is finish I contacted support about this pipe seeing it’s only 24 hours old from time I’ve had it and support sent back an email after 2 days saying that it’s an unusually prob and to buy a new one here I am very disappointed and dissatisfied with this company 24 hours and I have a piece that I can not use keep your money people and these company do not help us now I have to get more money to buy a new piece 24 hours and it is done .

I bought a dab pipe set that included an electric e-nail. The electric e-nail stopped working maybe a month or so in so I emailed customer service about what can be done. Noone answered any emails for over a month. After emailing again a third time I finally got an answer. I was told there was a 30 day warranty for faulty items and they would not replace it but give me a discount off. There is literally no where on the website that says there's a 30 day warranty. It felt it was made up on the spot. It is really unbelievable to me that they couldn't just do the right thing and replace the faulty product. I've honestly never experienced a company being so petty about something. I am not someone who complains about companies ever but this was so rude. It's important others know what to expect if something goes wrong with a faulty product.

There was an order issue on a gift and I needed to return a new, unopened product for a refund and they wouldn't allow it. Couple months later I hear from customer service...I am already screwed out of my money and left with something I won't use having already paid my card off...absolutely terrible customer service. Can't imagine the issues you'd have on an OPENED product when they won't stand behind their NEW UNOPENED items. 0/10 for customer service.

Bought a bubbler. I did not receive a confirmation email. Tried to call to confirm my order but their phone hangs up on you. Now I wonder if they just stole my money

It is a cheap Gemmek that just clogs up super fast and is a waste of time and money. Get a real bong try sub zero that way you not stuck with over priced crap.

I have received 2 pieces NOT ready to go/missing pieces, and once I received the complete wrong piece all together. They corrected their mistakes but not on this last order which they STILL haven't corrected the fact they sent me a bubbler pipe add on kit with no removable clear bowl and it's been 3 days so I haven't even got to use what I've bought