The Framery at 1-800 ContactsReviews of theframery.com

Glasses way too long and frame circles a lot smaller then what I expected

I will start by saying that I love 1800contcats and my contacts order shipped fast and correctly. I thought I would try the framery as well rather than going with my usual online glasses provider. Unfortunately I was extremely disappointed in the service and quality received from the Framery. The first pair of glasses I ordered had a loose lens on the right eye. I asked for a replacement and was sent one, along with a prepaid shipping label I had to print myself. The replacement pair of glasses arrived and had the exact same issue, a loose right lens. I sent both pairs back and ordered from a different company. I did not receive any updates or confirmation that my return had been received or processes so I called in to check. I was told the package had been received and my refund would be issued. I still have not received my refund and again got no email or text confirmation or record of the chat or phone call with the agent. Will never order glasses here again. I did receive the refund. Thank you for your response.

Hello, I have ordered contact lenses and glasses from you guys on more than one occasion. I have been happy with all of my contact lens orders but not the glasses. I recently ordered a pair of glasses and then upgraded to a better lens. Those never arrived. I did receive the first pair which are not my size, not the matte frames I ordered, and I don’t think have the upgraded lenses. I asked for a refund for the wrong pair and received it but I never received the other upgraded ones and have since got an updated prescription from an optometrist. I am sending the glasses back and am requesting a refund. I plan to continue to order contact lenses with my updated prescription. Thank you in advance. Darlene