To The M.
Poor customer service
Poor customer service. My order took longer than estimated to create, so I asked if I could change my shipping address in order to get it to the correct destination in the right amount of time. New address was confirmed via email with customer service. Then two days later I received shipment notification that order was shipped -- to the wrong address. I sent a few emails, did not hear back, so I called customer service. I spoke with someone who told me she would take care of it and call me back. I never received a call back, and when I tried to call back could not get through to anyone. Of course this happened on a Friday, and I did not hear from anyone until Monday afternoon when the order was delivered that it was not possible to change the address. The address could have been changed on Thursday or Friday, when I contacted the company in regards to their error, however they failed to provide adequate response or communication. I wont be using them again, looks like they produce nice work but I need a reliable printer.