muskan T.
disappointment
Well, I liked the way they treat you before you make the payment and I am totally disappointed with how their behaviour got changed after booking is done. I had trouble with my rescheduled flight and I didn’t get a support from them at all. I had to deal with cancellation and rescheduling all by myself. I paid extra money for this ticket coz I don’t want to be stressed out during my trip. Unfortunately, I still had to deal all by myself. Moreover, I asked them for an information that I required to fill out form and they took atleast 2 days to just reply to my message and the only reply I got is Yes. Yes wasn’t the information that I needed for my ticket. Before booking with them, they usually call and reply really often but when you actually need them, suddenly their communication skills got worse. Yashika is good with finding ticket but when it comes to customers service, clearly she lacked that skills. I hope you guys improve that and treat you customer the same way you want to be treated, whenever you are in need or trouble.