ThefishantibioticsReviews of thefishantibiotics.com

Response from ThefishantibioticsJul 8, 2025

Hi Jane, Thank you for your feedback. We wanted to clarify that the package you received on July 25th was a courtesy reshipment we sent at no cost, due to the USPS delays that affected your original order #402919. It appears that both the original and replacement packages may have been delivered. We acted quickly to ship a second order rather than wait for the USPS investigation to conclude, as your satisfaction is our top priority. You can view the tracking for the reshipment here: 👉 https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=9405550105501012728558 Please consider the most recent delivery as a gift from us, and we truly hope it helped resolve the situation. If there's anything more we can do, feel free to reach out anytime. Best regards,

Response from ThefishantibioticsJun 13, 2025

Hi Michael, We're sorry to hear about your frustration, but your claims are not accurate. According to the official USPS tracking information (Tracking Number: 9405550206210003521433), your order was successfully delivered to the front desk, reception, or mail room on May 15, 2025, at 11:24 AM in New York, NY 10016. You can verify the tracking directly here: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=9405550206210003521433 Additionally: Your tracking number was sent to the email address used at checkout. If you did not receive it, please check your spam/junk folder or contact us again with the correct email. We did not receive any emails from your side in our support inbox. Please ensure you’re using the correct support contact. We are a legitimate U.S.-based business, and we take every order and customer seriously. If you still believe there is an issue or have not personally received the package, we recommend checking with your building’s mailroom or front desk. Please feel free to reach out again so we can resolve this calmly and professionally. Thank you,