The Federal Savings BankReviews of thefederalsavingsbank.com

We've had nothing but an outstanding experience with TFSB! Their bankers are very knowledgable, especially when it comes to VA loans. They're the only shop in the country that has real specialty in VA construction loans, which includes helping get through all of the hurdles associated with these (and if you've ever tried to get a VA construction loan, you'll know how much of a headache it really is, let alone how hard it is to find someone who knows the process in-and-out). Their communication is highly above standard, and they're fast to respond to emails and calls. We had what I'd consider to be a complex mortgage situation, and their team put critical work into making it happen. They also beat traditional average 30yr VA rates at the time we got under contract. TFSB is a really military/veteran friendly bank, and had this not have been our forever home, I'd go with them again for all of our mortgage needs.

I urgently recommend you to not work with this bank. Upen Patel was the loan officer that was supposed to be helping us throughout this transaction. Once we were committed the consistency and detail of his communications dropped dramatically. He contradicted himself in writing and on the phone. He told us that the reason he lied about things was to "to motivate" people to move faster. He assured us, in writing, that his bank would meet the closing date that was set. Once he knew that was no longer possible, he neglected to tell anyone about it for days. We were only notified about it mere hours from the original closing date. He failed to provide any useful information about what was wrong in the process. He also routinely ignores text messages, emails, and phone calls. He may in fact choose to go on vacation without telling you, the customer, providing coverage, or informing his manager to provide coverage, who also might be on vacation. Once the deal started to fall apart he was not helpful in providing status updates, timelines, or solutions. No one at the bank has the authority to tell you anything helpful. They all seem to be away from their desks every time. Their collective failure ultimately cost several people thousands of dollars, wasted person hours, time off work, cancelled trips, and other expenses. Do yourself a favor and go with another bank. You will regret working with this company. If you do choose to work with them, I urge you not to place your trust in Upen Patel or anything he has to say as he is word is worth less than nothing.

Once again I have been contacted by this company with unwanted solicitations. This time it was their "Senior Vice President". Each time they text me or call me, it's always from a different number. It's never consistent. The message is always the same as well, "Hello! This is ********. Sr. Vice President at the Federal Savings Bank. I'm checking in because We assisted with your VA benefits in the past and we received a notification of new available benefits included in your VA entitlement! What's the best time to review this with you?" Regardless of how many emails I send to them, how many text prompts I reply with of "Stop", or how many phone calls I make; every single one of my requests to leave me alone falls on deaf ears. This is now harassment.

Worst bank ever first got a loan offer for 7.28% then the bank was dragging their feet and sent me a new loan offer for 8.68% that was in a 2 months timeframe so the interest went up in 2 mths something fishy here

Non stop HARRASSMENT and terrozing by phone and by mail , This SCAM fraud company , keeps changing its tune first their out of Chicago accordingly to their mailings then u call them to ask to stop harrasing you then they say they are based IN AZ ? Garbage comapny with brainless millenials for employees who are stupid snd clueless

DO NOT apply for a mortgage. You will be approved, then receive banal answers. Calls from your "mort specialist" from phone numbers that auto dump into voicemail. An emailed unintelligible "estimate" Zero communication. Lax morgage contact who could not care LESS about your goals. The most LOUSY service I have ever experienced at any bank. EVER. And my credit score? Is 841.

I had worked with The federal saving bank twice now, Javier Garcia is always my loan officers, I cannot express how much this team is like family to me. I just LOVE them!!

If you're looking for knowledgeable VA refinancing,Timely responses, answers to you questions and an overall professional and pleasant experience this is not the place to go with