Executive AdvertisingReviews of theexecutiveadvertising.com

Response from Executive AdvertisingMar 1, 2019

HI Wisetta, Thank you for your feedback, it is greatly appreciated! We here at The Executive Advertising do strive to provide excellent customer service and quality products and regretted to find that you don’t feel you got that from us. Per our phone conversation with you yesterday afternoon we will be taking the feedback regarding how the items in your second order were packaged and relaying that information that factory. As our items do ship from different factories across the country it does appear that the first order you received was from a different factory than the second order which would explain why the items were packaged differently. We do hope that you would be willing to give our company another try in the future. If you do, please don’t hesitate to contact us with any concerns at all or requests regarding the way the items are packaged and we will do our very best to work with the factories to accommodate those requests.

Response from Executive AdvertisingNov 30, 2015

Hi Bruce. We appreciate you shopping and your feedback. Our Stand-up Foam Can Coolers #333519 is the item you are speaking of, and it's on sale for .$29 for this week only. These are the non-collapsible coolers, (they don't fold up and remain bulky). UPS/Fedex charge dimensional weight when shipping products like this. If you have a UPS or Fedex shipper account number, we'll be happy to ship your order on that and not charge shipping for your order at all, to do this option just contact customer service or request a quote online. These will ship 100 per carton - each carton with dimensional weight is estimated at about $30-35 depending on where we are shipping to. If you are ordering 500 units, that would be about $150 in shipping - which looks like what you were ordering. We had our IT department double check out shipping cost - and it's actually lower than what Fedex is quoting us. You can find out more on dimensional weight here: https://www.ups.com/content/us/en/resources/ship/packaging/dim_weight.html We offer these huge Cyber Monday Sales once a year as a "thank you" to our customers, and not to rip them off or lose the trust of our customers. I am very sorry that you feel this way - if we offer this item next year, we'll look into other ways of promoting it. Again we truly appreciate your business and we will continue to do our very best to make sure all of our prices are as low as possible. Sincerely, Stewart

Response from Executive AdvertisingNov 20, 2015

Hey Paul! Thank you so much for the feedback! We are actually working on that! Currently if you need to place a reorder, you have to call or email us your previous order number and we can pull the artwork and replicate your order pretty quickly. We have plans to add a reorder button to each of your previous orders for easy online reordering! We are working on this upgrade and look forward to launching that system in late 2016! Thank you again for your business and feedback!

Response from Executive AdvertisingJun 4, 2015

Connie, First of all, THANK YOU for your feedback! This type of information is very good for our team to know. Most of our drinkware products "must" ship in specific case quantities so that the bottles or mugs do not break or get damaged in shipping, and that particular product has a case quantity of 100 set by our manufacturer. Normally this information is listed in the product details, but still not as bold as it should be. With that said we have already started working on fixing this issue so that you will receive a "better notice" in the website when checking out. This update should be done later this year, if you have any other drinkware orders that have this question, just contact us and we'll double check the case quantities for you! Thank you for your business and your patience! We truly appreciate your feedback! Sincerely, Stewart

Response from Executive AdvertisingApr 22, 2014

Hi Rowland, Thank you so much for your business! I'm going to have someone contact you to start a claim on your order. We do guarantee the quality of our products and they LED lights for your items definitely should be working. Normally we replace or refund any bad items depending our our manufacturer's policy. You will be contacted shortly with how to proceed. Please consider revising your company review after we get this resolved for you! Thank you! -Stewart