mindy M.
I ordered my brother a gift for his new…
I ordered my brother a gift for his new Chiropractic office: Spine Keychains and Spine Pens. The keychains were fine. I took a pen for myself, and one day used it and it did not work, so I told my brother. My brother told me "Yeah, many patients told me the same thing." He said that he didn't want to tell me, but I am glad that I asked him. When I contacted the EA team, they gave me a lot of doubletalk: All they had to do was say "We will reorder a new batch." Instead, they told me the time had passed for the deadline, that if I can get some pens from my brother even though I told them that I had one I could send them that did not work, and that they needed to figure out why the pens didn't work. LOL. The pens didn't work because they came from the factory like that. They told me they would refund me and that I can reorder new pens, but that was not what I wanted. I did not want to pay more and have the same problem. I just wanted a new batch of pens. The probability of a new batch of pens not working is high, so I assume there was a refund on my card. but the whole purpose of the gift was to congratulate my brother on his new office, and my efforts failed :( unhappy camper!