The Events CalendarReviews of theeventscalendar.com

Just had a very quick response from tech support (within an hour) - that completely resolved my issue. Nice job Liquid Web and support specialist Manoranjan Panigrahi!

Happy overall! Easy for custom development, clients love it, support is outstanding. I would give 5 stars but there are some features that need to be added. At the top of my list is the ability to remove orphaned tickets. The messy All Tickets page is insane. There's no warning when deleting an event that has tickets attached. If you don't delete the tickets first, they will sit on your All Tickets page...forever. Messy! Grayed out, no option to delete or archive. Some of my clients have hundreds of them. While I instruct them to delete tickets before deleting the event moving forward, they always ask me to remove the orphans and it's not possible without custom PHP snippets (which I wrote and use now, but this shouldn't be something users have to deal with -- not everyone can code or has access to a developer). That being said, I want to end on a positive note. Their product support is outstanding. I've submitted several tickets recently for a client's complex situation. They have guided me through absolutely everything. Friendly, approachable, knowledgeable -- everything you want from support. You fill out the form and they respond in a timely manner. If it's been longer than usual they even explain why and apologize for the delayed response. The best part is you deal with one rep at a time so you're not describing the issue on repeat. A real person is interacting with you in a real email conversation that they actually continue to REPLY until the issue is resolved. *gasp* I work with a lot of different tech companies and support can be pretty rough out there. LiquidWeb TEC has absolutely nailed it.

Excellent support. All change requests were handled quickly and professionally.

Jagpreet was very responsive and professional. I'm not a programmer and needed a lot of support getting our program setup and operable. He helped all the way through the process.

Whilst I originally gave one star and wrote the below quoted text, someone else intervened after this having read the review and provided a great customer experience delivering a solution to the problem experienced. I have raised the rating to 4 stars and changed the title to Good support. "Awful support. Lazy. Not reading support requests. Instead tactics of sending stalling emails feigning a comms problem on my part ! Product is reasonable. Many basic settings left to code when should be in GUI - indicates a rush to get to the next profitable thing. "

Fast working solution

TEC Pro is a solid plugin when it comes to showing events but I wanted to customize the photo view layout of The Events Calendar Pro to fit 4 events per row instead of the default 3 per row in the isotope grid. Support engineer Masood provided me with a solution for this. I give it a 4 stars out of 5 because I think there is room for improvement for this plugin, like allowing to set the number of items per row for the photo view in the admin and refactoring code so that all images get clipped or cropped with same dimensions.

The solution to my problem was given immediately, even without me being a known client. And on top of that a problem which I was not aware of was identified.