The Dump FurnitureReviews of thedump.com

I purchased a couch from The Dump. I have had it less then 1 year. There are a few issues with the couch. IE: One of the mechanism of recliner making noise & the cushions sagging. I called Customer service & reported issues. I was informed 1st available date for service is over a MONTH!!!!! By that time, I am certain issues will get progressively worse. So yes large selection of furniture @ reasonable pricing, BUT heaven forbid something goes array not very speedy in repair response time (my opinion) . I called & left message to see IF repair date can be made earlier. So far no response. Update: repair men came 11/17 & said a mechanism fir recliner issue to be sent to me as would the cushions to replace cushions having issues with. 12-2-20 Thus far I have NOT received any part for the recliner mechanism nor the replacement cushions. I called & left a message for customer service since I have NOT received items NOR have I heard from customer service as to when they possibly would arrive. Also another issue is: once items are received, then I am sure there will be once again a prolonged waiting period for the service team to come out & do the necessary repairs. Again this couch was purchased in June so even less the 6 months old. I would NEVER recommend anyone purchase from THE DUMP!!!! 1-18-21 UPDATE: repair now scheduled for 2/13/21..... NEVER purchase anything from the DUMP because of a) poor quality of furniture; b) lousy customer service. So this issue going on over 2 months now & I have boxes w/ the repair merchandise in my living room.... again what a disgrace this company is!!!!! 1-20-21 update: how unprofessional that I received a call from representative to tell me I did NOT have to lodge a complaint with BBB!!!! How arrogant/rude. a) couch was not cheap cost $1100.00; issues erupted in less then 6 months time; & now over 4 months before any repair being done!!! I still do NOT have a confirmed date of repair. DO NOT BUT @ THE DUMP!!!! Again how rude for a rep to call & tell me I did NOT have to lodge a complaint w/ BBB! So they want to negate my right to complain ridiculous! 1-28-21 saga continues NOW my repair date is yet again cancelled for 1/29.... & the company never even contacted me about cancellation I had to contact them... supposedly I will be called when appt. for repairs rescheduled BUT this is now over 4 months to try & get my couch repaired. Definitely DO NOT purchase from "The Dump!!" Ignorant; disrespectful & lacking any sort of quality customer service.

Delivery service caused damage to multiple areas of my home during delivery. Never reimbursed me for damages as manager promised verbally and in text. Delivery service never showed up or called on scheduled date. I was refunded fee. Delivery was rescheduled. When mattress was delivered I was downstairs caring for my son. Drivers caused damage to multiple areas of home. Molding was chipped and cracked, paint was scraped off ceiling, light fixture was pulled from wall, metal baby gate anchored with screws was ripped from wall and broke in half, heater was pulled from wall (was able to be reattached). The delivery drivers did not tell me of any damage and left everything in disarray. I spoke with delivery manager Rene and was told to send receipts of repairs and I would be reimbursed. After sending receipts manager did not follow up with contact. I contacted customer service at the dump in Oaks PA and spoke with Barb W. After multiple calls, emails, texts I was reimbursed approximately half of the cost of the repairs ($60). I re-contacted Barb who told me Rene was not honest about reimbursing the full amount of money and it would be looked into. That was the last time I had contact with anyone. This has been ongoing since June 2020, I have reached out about 10-15 times to try to have this resolved and Rene and Barb have not contacted me back This company is very unprofessional.

I will never ever, ever buy furniture from The Dump again. We purchased a reclining sofa with a repair warranty. One of the recliners broke soon after purchase. I have been trying to have my recliner fixed since 5/26/20. Current date is 8/24/20. Now, we are about to move to another town. Noone to answer their customer service phone, noone to answer their online chat. The last time I talked to someone they told me they were understaffed due to COVID and would call me when they get a tracking # for the part. I DONT CARE WHAT THE REASON IS. I want a to return this sofa and get a refund!!!! Sales Order 630OSL834.

they are not concerned with customer service