The Dump FurnitureReviews of thedump.com

I purchased a $5,000 couch from here. It cam with a rip, stitching was coming off and one of the recliners wasn't working properly. It took them a month to get out her from the new purchase. They want to glue the rip instead of replacing the damaged furniture. Then they want to take the couch apart and see if they can put an entire new mechanism in the recliner. Stitching is bad not going to fix that properly. BEWARE OF THIS STORE. THEY DON'T STAND BEHIND THERE NEW PRODUCTS. DO YOURSELF A FAVOR AN GO SOMEWHERE ELSE.

My excitement for this bedroom furniture, left me kindled. As soon as they delivered the headboard, I could see the paint coming off. So I told the delivery boys to stop taking furniture off the truck. When I told the delivery guy to look at the bed and pointed to areas of concern; I rubbed the bed and it was white. The delivery boy said I couldn’t touch the bed. He pulled a sharpie out of his pocket and drew lines where it was white to make it look dark to match the fake wood. They publicized this as a wood bed; not painted to look like wood! How does wood flake, unless it has been painted? This headboard was inferior; just like the dump. Disgustingly, they charged me a restocking fee for this inferior furniture. Lastly, the delivery boy lied on me and said I dug into the bed, so he had to repair it with a sharpie. This tool, the sharpie is a fix all! Revelation 21:8

In store customer service is good. Store hours are inexcusably unpredictable and don’t match what’s on website. They’re closed at times they say they’re open. Telephone customer service is all but non-functional. Delivery is a joke - big deal about scheduling and then it comes when it comes. Skip it was or bring it home yourself the day you buy it.

I purchased a Restonic bed for $3,200 based on the sales rep committing my bed would be firmer that the floor model. When it arrived, I was shocked that the bed is like the softness bed I've ever owned. No firmness at all.I wake every morning in pain down my spine. The sales rep really mislead me. With their no return policy, I'm out $3,200 and have to find another bed. I'll never shop there again.

I would advise not to use the dump in Tempe. I called the warranty line and the customer service line both said that a spring is not replaceable. The chair was $500. It was sat in maybe 10 times and a spring broke. They did not offer any consolation of any sort I would definitely not recommend the dump in Tempe.

The Dump at Atlanta Ga. case # ...... We bought a 3 pieces living room set at the The Dump. They delivered and one of the pieces was damaged. they offered to get it fixed. The chair has a leg that was tacked on by a deck screw and wabbled. They sent a guy to fix it and he fixed the leg but the chair still wabbles. Now The Dump said that the floor in our house is uneven and that is nothing wrong with the chair.

We purchase a mattress from the Dump with warranty in 2021, it start to sag within a year and a half, worsting the end of 2022. Contact the Dump with a warranty claim, they sent a co. (Tri County )which measured mattress sinking one & half inches. However my claim was denied. Had to purchase new mattress on 2/11/23 elsewhere, given warranty and was told if mattress sink one & half OR more mattress would be replaced. I will never purchase anything or step foot in The Dump again. Asked to speak to a manager, was ask for my phone number and never rec'd a call back. Which was not surprising. Very bad Customer Service and Do not respect or honor customer unless you are in the store and they are try to make a sale. NOT EVEN ONE STAR RATING!!!!!!

I went to this store expecting to have a great purchase and spend over 10000, I spoke to the sells person (kirk), he promise me a price for everything that i got, a delivery date and a boucher for 500 to bestbuy to buy a tv or 300 off right there, so i pick the boucher, and everything sounds it great. But the problem was that when i was expecting everything that he promise was a lie, im having a running around with the delivery of my furniture, also they already delivery twice some of the furniture which it was damage and they they wanna repair brand new furniture for which i pay. The other problem i had was with the boucher of 500 dollar and they said they make a mistake for that and they were supposed to get the TV and give it to me, so I told them that I wanna the 300 and they said i was on time to do that,so i been expecting to get my 300 dollar off and now they call me telling me that they already discount that off my ticket when i bought everything. (When i was paying the first day, management came and try to discount does 300 off but i told them thay i wanna the boucher and my mom saw everything so now they trying to change everything. I try to talk to management and they dont wanna talk to me because they are so busy, sometimes they keep me waiting for over 1 hour and i have to call back to be able to talk to a employee and no manager. Im wring this to see if anyone in this business care about the reputation and the customer service are they giving to costumers. If someone can help please let me know.