AnimaTweek
wrong lubes
i got all the toys and other accessories correct, but when it came to the lubes, NONE were what i asked for. i really wanted Intimate Earth Caramel, but instead i got some other random company's vanilla. i've been searching the sites for Intimate Earth Caramel, and when i find it with you guys, i ordered for 3, and still got none. why advertise what you dont even supply? after writing this review and getting feedback from the owners with clarification, i've bumped the stars to 3. still, i would much rather a late order with all the items ordered over half of the stuff being wrong and "compensated"
Response from TheDildoHub.comApr 5, 2024
Hey Anima, Thanks for updating your review, and we appreciate you recognizing the steps we took to make things right. We're genuinely sorry that your experience with TheDildoHub.com didn't kick off perfectly. Sending the replacements was meant purely as a gesture of goodwill, hoping to offer something enjoyable while we hustled to correct the stock issues with your preferred items. Please know, that a late order with all the correct items is always our goal too. However, non-domestic shipments can take a long time to reach an international pleasure-seeker like yourself. The team had presumed (obviously a mistake) that sending replacements while we waited for the out-of-stock items was the right thing to do. Nevertheless, this incident has been a real learning curve for us, and we’re using it to tighten up our processes. The team involved understands the significance of precision in every order and is grateful for your constructive feedback—it helps us improve. We wear all our experiences with pride, the good and the challenging, and are dedicated to ensuring more seamless and delightful experiences for you and all our customers in the future. Thanks a ton for your time, and patience, business, and for helping us enhance our service. Warmest regards, The Team at TheDildoHub.com