Jeff B.
Engaging customer support and emails
Pleased with the excellent customer care I received from a company rep here, John - customer experience manager. I initially got in touch on the 30th of July to inquire about some products I was interested in and the representative was pleasant, professional and engaging. Although I ended up buying elsewhere, I wanted to let everyone know that these folks's customer service is as commendable as it gets. I did exchange a few emails with the representative and it's just absolutely great that there's an actual human on the other side and not a bot. Definitely shopping here soon! You rarely see this type of engagement from online retailers. Well done guys!
Response from TheDildoHub.comAug 5, 2022
Greetings Jeff, Thank you for reviewing your email experience with us on Trustpilot. We're delighted to hear you've had flawless communication with one of our staff members. Although you've ended up ordering elsewhere, we're happy we have met and exceeded your service expectations. We did check your email communication and can see John has been his usual self - concise, informative, and joyful. John has been the Team's superstar for more than a year now and we're thrilled he's continuing to impress folks across the fifty states. We look forward to having you as a customer in the near, or far future, and wish you well! Best regards, The Team @ thedildohub.com