Very poor customer service. Aggressive phone calls and pressure to set up meetings that they didn't show up to, then tried to blame it on a busy schedule instead of coming clean and admitting they dropped the ball. No response to emails involving their return policy within the 14 day return window according to their published policies. Very shady and illegal practices!
AL
Alan
Reduced my AHI, Great Support
Simply put, the Daybreak oral appliance has reduced my mild sleep apnea AHI 3% from 6-10 events/hr to 1-3 events/hr. It has effectively managed my mild OSA.
I had to get a few remakes, but they were easy to request, and the video and email support were very helpful.
This was the only company that took my insurance. I could not find a local dentist or online company that made MAD or oral appliances that took insurance; everybody else was cash, and it was $2000 to $6000, depending on the dentist and product. This was the only company I could find that offered a patient guarantee. Panthera or SomnoDent does not offer this money-back guarantee. Panthera or SomnoDent are not direct-to-consumer, but still, if you believe in your product, please offer a 100% money back guarantee.
However, I still suffer from insomnia, and I am still trying to resolve this. I believe my issues are because of hyperarousal. Repeated sleep studies show no breathing events during awakenings, so the device is working, but my body isn't.
I would recommend the company to anybody looking for oral appliances or CPAP alternatives.
JL
Jeffery L.
Slow
Slow, no communication and expensive. Im over 2 months in and still no devise or response. A Lawsuit is next. DONT BUY THIS DEVICE!!!
SL
SL
Once my kit was delivered I began to…
Once my kit was delivered I began to experience incredible pain with Daybreak’s MAD sleep apnea device. They had ignored requests to support on the phone and via email. They also said I had six months to try out the device but it is only 30 days. They are behaving like crooks. Avoid them.