thecustomizedboxes.comReviews of thecustomizedboxes.com

After fearing that we paid and wouldn't receive the boxes, multiple phone calls and emails and digging into the business online, we were unsure if we'd receive our boxes. After a delay, we have finally received the boxes as advertised. This was only after submitting a negative review and contacting the BBB. The team gave a very brief "the ship it is on has been delayed in the Panama Canal" reason for the delay. Even though the shipping logistics may actually have been to blame for the delay from promised delivery time, their transparency and information communication was difficult and frustrating. There are multiple companies with the same logo, many different general addresses (they never give an actual physical address for their business) Perhaps there was just a delay in ocean shipping, but I still suggest you look deeper into where the company is based, how payment is accepted (they just sent a pay link with no company info and we should have known better) I've recieved multiple calls and emails since posting this review from the company apologizing and explaining. I still don't feel like they are transparent enough in their process, business, and logistics.